Confirm
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In order to make it possible to understand, hopefully reproduce, and ideally fix e-mail bugs, it is important that we have a few pieces of information whenever you report a bug:
; The type of device in use: (ex: Geeksphone Keon, Geeksphone Peak, Unagi device, etc.), the ; The "Build Identifier" of the build you are using : (taken from the Settings app under "Device Information", "More Information"), the first 12 digits of the "git commit info" hash that looks like 79e92f6baa09 (taken from the Settings app under "Device Information", "More Information")
; Confirm the net connection is working: If the e-mail app is experiencing trouble talking to a server, confirmation that you can use the browser app to access websites from the device *immediately after* the failure in the e-mail app to talk to a server. Sometimes the device is simply experiencing network problems and the e-mail app currently is not smart enough to distinguish between a problem talking to a specific server and a problem talking to any servers.
