Support/Weekly Meetings/Minutes 2010-02-16
< Support | Weekly Meetings
Sumo
- EU ballot update
- List of search terms are now finalized
- Content on start page also finalized
- l10n status
- cilias will reach out to localizers about the (short) list of strings that need to be translated in addition to the 5 KB articles
- Unfortunately no response from the French localizers yet, but other locales are on track
- Weekly metrics
- Top Live Chat requests in the weekly metrics doc
- Last week's weekly support issues
Knowledge Base
- Proposed KB AB tests
- Are we looking at the right data?
- Do those tests answer the questions we are asking?
- Testing KB articles forum. Try it out!
Live Chat
- Top grouped Live Chat issues are now automatically generated in the weekly metrics.
- I fixed a number of IT/QA issues with Openfire integrated login and web-based client last week, which are on track for SUMO 1.5.1/1.5.2.
- Integrated login will launch this week, and the web client will most likely launch in the first week of March.