Support/Weekly Meetings/Minutes 2010-02-16

Sumo

  • EU ballot update
    • List of search terms are now finalized
    • Content on start page also finalized
    • l10n status
    • cilias will reach out to localizers about the (short) list of strings that need to be translated in addition to the 5 KB articles
    • Unfortunately no response from the French localizers yet, but other locales are on track
  • Weekly metrics
    • Top Live Chat requests in the weekly metrics doc
  • Last week's weekly support issues

Knowledge Base

Live Chat

  • Top grouped Live Chat issues are now automatically generated in the weekly metrics.
  • I fixed a number of IT/QA issues with Openfire integrated login and web-based client last week, which are on track for SUMO 1.5.1/1.5.2.
    • Integrated login will launch this week, and the web client will most likely launch in the first week of March.