Support/Weekly Meetings/Notes 2011-10-10

Sumo Development Update

We got the SOW for the taxonomy work, needs approval still.

Michael thinks "Almost Famous" is an awesome movie, Ibai thinks it's okay, but no masterpiece. Go watch the movie and discuss it here.

SUMO
- No unusual spikes
Mobile specific
Michelle proposes to combine positive and negative feedback in the SUMO reports that are sent out to Mozilla employees.
- Michelle, Ibai and Cheng to talk about whether to include both sides in the report.

We promoted mbrubeck, rnuman and greasemonkey to KB reviewers
KB Editors meeting after this meeting.
The change from "rejected" to "deferred" in the KB review process changes the dynamics of interaction. It's a great change and a good example for how simple things can make a big difference.

Waiting for the Sync-mageddon post-morten.
- Cause: Instant Sync in Firefox 7 ended up creating and spike of usage. Firefox 7+ queries the servers more often because of the new feature. The Fx7 adoption created a server overload ending in users getting a 503 error every now and then impacting in the user perception.
- The team was working on improving and optimizing the client code while increasing the capacity of our servers. Now we are preparing.
- As a consistency plan we worked in the communication of the Status Page and updated SUMO articles to point to the page.
- Ibai to share post-morten as soon as it's out.

Ibai is writing a document that will outline how we could combine the best of a ticketing system with an open forum.
- Kadir to send his design document to Ibai for that.