Support/channels

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Community communication channels


The SUMO Community has various communication channels across platforms. This document list downs those various channels and explains the different purpose and nature of each of them.

Please note that these channels are intended for community discussion. Product related questions should always go to the user forum.

Currently populated channels


Channel URL Purpose Accessibility level
SUMO Contributor Forum Main
General Sub
Main forum for discussions about the SUMO community. This forum includes threads specifically related to SUMO forum, Social Support, KB and Localization. This forum is the best channel to notify the forum community about any issue or updates on ongoing problems. Public
Discourse Link Similar with the SUMO Forum, Discourse is used for discussions about the SUMO community. This forum includes threads related to SUMO, KB, Localization and Social. Public
Telegram Main

Social Contributors (by invite)
SUMO IM platform used for immediate communication with SUMO contributors.
Bridged with #sumo on IRC.

Mozilla Social Support IM platform, used to notify contributors about Twitter inquiries.
Bridged to #casual_social_support on Slack.
Public

Important: confidential content should never be shared.
Slack Link

Main NDA: #sumo_community

Social Contributors: #casual_social_support
SUMO main platform used for immediate communication with NDA access level contributors.

Casual Social Support is closed and bridged with Telegram
Public

Important: #sumo_community is bridged with Telegram.
IRC Link SUMO Community IRC Channel. Public

Important: the channel is bridged with Telegram.
SUMO Blog Link Sumo Community blog, with regular public announcement of relevant content related to the community. Public

Communication content strategy


The current strategy is focused on improving and fasten the identification of the best channel for an efficient and secure communication.

Topic Channels
  • Facing an issue
  • Community discussion
  • How to contribute/localize/request
  • Advanced bugs
  • Meet your local community
  • SUMO Contributors dedicated forum
  • Discourse (check the accessibility level)
  • Telegram/Slack/IRC
  • Weekly Community calls
  • Information on the Sprints
  • Community discussion
  • Discourse
  • NDA protected information
  • (Only NDA approved) Slack
  • Twitter and Social help
  • Telegram / Slack
  • Updates and relevant news on the Community
  • SUMO Blog