The following didn't make the main support report but are important to note.
- 20% projects
- Got UX, visualization or web-dev skills? want to help visualize and store support data as well as prototype a super friendly new support topic wizard? email roland AT mozillamessaging.com
- store GS data in CouchDB (preliminary JS code from James Burke, thanks!) and in the future public open data base like FreeBase rather than reading every time to allow better reports from others & create real-time support dashboard: got couchDB or data visualization skills? want to help? email roland AT mozillamessaging.com