User:Jarguello/EOLSyncAddOn

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Sync Add-on EOL Plan

Summary

The Sync Add-on which was the precursor to having Sync integrated into the client is no longer being supported. The add-on has been disabled for 4+ Firefox desktop users. This is the plan of action to end of life the add-on. The goal is to have the add-on removed from AMO on 7/5/11.

Current Add-on Metrics

Here is are the AMO metrics for Firefox Sync. You can see that downloads are still happening and there are still, although declining, +600,000 ADUson peaks.

- Note: Here is further version information. Add-on requests and Firefox Mobile 4.0.x requests will report at 1.7. Firefox 4.0.x requests will report as 1.7b1pre, Firefox 5 requests will report as 1.8, Firefox 6 requests as 1.9, etc. (thx philikon!)

Tasks

These are the tasks that need to be completed.

Task Due Date Owner Status
Demote the SEO for add-on page Soon as can be PMM and From Chrissie: SEO for http://www.stage.mozilla.com/en-US/mobile/sync/ was updated in last week's release. Once AMO page is disabled the page will 404. Google picks this up quickly and should remove from search results.
Add-on reference removed form Sync Page 6/21 Chrissie Done
Disable Sync add-on page on AMO and add a message to page OR Leave Sync add-on enabled with a 4+ add-on that uninstalls itself. TBD Philipp or Richard In discussion
Provide support information on EOL. (see support plan below) 6/21 Jen
Publish blog on https://blog.mozilla.com/services/ and https://blog.mozilla.com/products/ for Sync Add-on EOL coming 6/22 Jen Incorporate the steps given to support
Take Firefox Sync Add-on off AMO 7/5 Philipp or Richard
Update Product Planning team on QA plan 6/22 Jen Need to know if in FF 4+, will there be regression test coverage for the add-on
Track drop-off of add-on users Continuous Jen Today we have XXX on ver 1.7. This will drop off as people move onto using the integrated version of Sync. Can we verify that reporting will switch from 1.7* to 1.8+ when a user removes an add-on from FF4+?
Update SEO so Sync Add-on links are not showing up any more  ??? Caitlin Caitlin checking with team on timeline for this

Support Plan

For users on Firefox 3.6: Please advise them to upgrade to Firefox 4 and then uninstall the Sync Add-on.

  • For all users, tools->Add-ons then select "remove" next to the Sync Firefox add-on (is this true for all OS's?)

Sync will keep working as it did before. Here are directions for looking at Sync preferences:

  • windows users can go to menu drop down -> options ->options and then the Sync tab (Need to double check these instructions)
  • mac users go to Firefox -> Preferences ->Sync tab
  • linux users ???

For users of Firefox 4 and later with the Sync Add-on: Please advise them to uninstall the Sync Add-on.

  • For all users, tools->Add-ons then select "remove" next to the Sync Firefox add-on (is this true for all OS's?)

Sync will keep working as it did before. Here are directions for looking at Sync preferences:

  • windows users can go to menu drop down -> options ->options and then the Sync tab (Need to double check these instructions)
  • mac users go to Firefox -> Preferences ->Sync tab
  • linux users ???

Heads Up: As of Firefox 5 and later, the user will get a message that the Firefox Sync Add-on is incompatible with the desktop browser. This is because the compat flag is not set on in FF5+. Sync is still working and the user should be advised to uninstall the add-on. See instructions above.