User:Jarguello/EOLSyncAddOn
Sync Add-on EOL Plan
Summary
The Sync Add-on which was the precursor to having Sync integrated into the client is no longer being supported. The add-on has been disabled for 4+ Firefox desktop users. This is the plan of action to end of life the add-on. The goal is to have the add-on removed from AMO on 7/5/11.
Current Add-on Metrics
Here is are the AMO metrics for Firefox Sync. You can see that downloads are still happening and there are still, although declining, +600,000 ADUson peaks.
- Note: Here is further version information. Add-on requests and Firefox Mobile 4.0.x requests will report at 1.7. Firefox 4.0.x requests will report as 1.7b1pre, Firefox 5 requests will report as 1.8, Firefox 6 requests as 1.9, etc. (thx philikon!)
Tasks
These are the tasks that need to be completed.
Task | Due Date | Owner | Status |
Demote the SEO for add-on page | Soon as can be | PMM and | From Chrissie: SEO for http://www.stage.mozilla.com/en-US/mobile/sync/ was updated in last week's release. Once AMO page is disabled the page will 404. Google picks this up quickly and should remove from search results. |
Add-on reference removed form Sync Page | 6/21 | Chrissie | Done |
Disable Sync add-on page on AMO and add a message to page OR Leave Sync add-on enabled with a 4+ add-on that uninstalls itself. | TBD | Philipp or Richard | In discussion |
Provide support information on EOL. (see support plan below) | 6/21 | Jen | |
Publish blog on https://blog.mozilla.com/services/ and https://blog.mozilla.com/products/ for Sync Add-on EOL coming | 6/22 | Jen | Incorporate the steps given to support |
Take Firefox Sync Add-on off AMO | 7/5 | Philipp or Richard | |
Update Product Planning team on QA plan | 6/22 | Jen | Need to know if in FF 4+, will there be regression test coverage for the add-on |
Track drop-off of add-on users | Continuous | Jen | Today we have XXX on ver 1.7. This will drop off as people move onto using the integrated version of Sync. Can we verify that reporting will switch from 1.7* to 1.8+ when a user removes an add-on from FF4+? |
Update SEO so Sync Add-on links are not showing up any more | ??? | Caitlin | Caitlin checking with team on timeline for this |
Support Plan
For users on Firefox 3.6: Please advise them to upgrade to Firefox 4 and then uninstall the Sync Add-on.
- For all users, tools->Add-ons then select "remove" next to the Sync Firefox add-on (is this true for all OS's?)
Sync will keep working as it did before. Here are directions for looking at Sync preferences:
- windows users can go to menu drop down -> options ->options and then the Sync tab (Need to double check these instructions)
- mac users go to Firefox -> Preferences ->Sync tab
- linux users ???
For users of Firefox 4 and later with the Sync Add-on: Please advise them to uninstall the Sync Add-on.
- For all users, tools->Add-ons then select "remove" next to the Sync Firefox add-on (is this true for all OS's?)
Sync will keep working as it did before. Here are directions for looking at Sync preferences:
- windows users can go to menu drop down -> options ->options and then the Sync tab (Need to double check these instructions)
- mac users go to Firefox -> Preferences ->Sync tab
- linux users ???
Heads Up: As of Firefox 5 and later, the user will get a message that the Firefox Sync Add-on is incompatible with the desktop browser. This is because the compat flag is not set on in FF5+. Sync is still working and the user should be advised to uninstall the add-on. See instructions above.