User talk:Rtanglao/Roland FF57 Week3 Unanswered Questions

28 November-4December 2017 FF57 Quantum Week 3 Unanswered Questions

Support Forum Metrics

• https://support.mozilla.org/en-US/questions/dashboard/metrics/en-US?category=&product=firefox # and then pick the dates 28 november to december 4
• 1101 questions ( 213 + 180 + 170 + 157 + 121 + 115 + 145 )
• 24 hours response rate: 85% ( 60 + 86 + 93 + 87 + 98 + 88 + 82) / 7
• 72 hours response rate: 87% ( 61 + 89 + 95 + 90 + 99 + 88 + 84) / 7

Tuesday November 28, 2017

• 213 Questions
• 128 responded in 24 hours, 60%
• 130 responded in 72 hours, 61 %

Wednesday November 29, 2017

• 180 Questions
• 156 responded in 24 hours, 86%
• 161 responded in 72 hours, 89 %

Thursday November 30, 2017

• 170 questions
• 159 responded in 24 hours, 93%
• 162 responded in 72 hours, 95%

Friday December 1, 2017

• 157 questions
• 137 responded in 24 hours, 87%
• 142 responded in 72 hours, 90%

Saturday December 2, 2017

• 121 questions
• 118 responded in 24 hours, 98%
• 120 responded in 72 hours, 99%

Sunday December 3, 2017

• 115 questions
• 102 responded in 24 hours, 88%
• 102 responded in 72 hours, 88%

Monday December 4, 2017

• 145 questions
• 120 responded in 24 hours, 82%
• 122 responded in 72 hours, 84%

Advanced search query:

• • https://support.mozilla.org/en-US/search/advanced?q=&num_voted=0&num_votes=&asked_by=&answered_by=&q_tags=&product=firefox&created=1&created_date=12%2F05%2F2017&updated=0&updated_date=&sortby=2&a=1&w=2 # product: firefox created before: December 5, 2017 sorted by: Original Post Date

Replied to within 24 hours

1. https://support.mozilla.org/en-US/questions/1192912
2. https://support.mozilla.org/en-US/questions/1192910
3. https://support.mozilla.org/en-US/questions/1192909
4. https://support.mozilla.org/en-US/questions/1192908
5. https://support.mozilla.org/en-US/questions/1192907
6. https://support.mozilla.org/en-US/questions/1192905
7. https://support.mozilla.org/en-US/questions/1192903
8. https://support.mozilla.org/en-US/questions/1192902
9. https://support.mozilla.org/en-US/questions/1192901

Replied to within 72 hours

1. https://support.mozilla.org/en-US/questions/1192907