View source for Support/0.7 design

[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=target_milestone&type0-0-0=equals&value0-0-0=0.7]

==Thread answered status==
Allow us to measure the effectiveness of forum support and to more easily find users who still need help. [https://bugzilla.mozilla.org/show_bug.cgi?id=397703]

===Required functionality===
* The original poster of a thread (if registered) will see <s>a link next to each post that isn't theirs: "This post answered my question.".</s> radio buttons below the common text area, "I'm still looking for help." (selected) and "I have my answer and require no further help."
* <s>Upon clicking this link, they will be brought to a confirmation screen.</s>
** <s>''Letting us know what helped you lets us improve ourselves.  If you still need help, press Cancel.'' (this text sucks, but it's the general idea)</s>
** <s>Choosing cancel brings them back to the forum thread, with no changes made.</s>
** <s>Submitting</s> Posting with "I have my answer..." marks the thread as answered.
** <s>Submitting with comments creates a new post and marks the thread as answered.</s>
* When a thread is answered, it gets a special icon in the thread listing.
* When a thread is answered, the radio buttons don't appear.
* Contributors will be able to filter threads - all threads, unanswered threads, answered threads.
* We should be able to report stats on the number and percentage of answered and unanswered threads for a given time period.

===What this isn't===
* The thread is not locked as the result of marking it as answered.
* There is no requirement for anyone to unmark a thread as answered.

===Extra credit===
* <s>The user of the post that answered the question gets a rating (can use tiki's rating feature). This rating is visible next to their posts.</s>

==Registration from new post screen==
Get more users registered so that they can find their questions more easily (by searching or by e-mail notification). [https://bugzilla.mozilla.org/show_bug.cgi?id=398486] Mock up in bug.

==Indicator for threads you've posted in==
This would make it easier to follow up on suggestions given (for contributors) or to find questions asked (for end users). [https://bugzilla.mozilla.org/show_bug.cgi?id=412191]

===Required functionality===
* Highlight rows in the thread listing for threads that the current user has posted in. (Registered users only). Method of highlighting TBD (just put a class and will be handled by CSS).

===What this isn't===
* No indication within a thread
* No indication for other people's posts

==List of thread with no replies==
List of threads that don't have a reply yet. Useful to find people still needing help. [https://bugzilla.mozilla.org/show_bug.cgi?id=416477]

===Required functionality===
* A "filter" to see threads with no replies. Should only be accessible or visible by contributors.

===What this isn't===
* A filter for n or more replies. Just 0.

==Threads where the last reply was a contributor==
When a contributor replies to a thread, more often than not there's nothing for other contributors to do until the user posts back.[https://bugzilla.mozilla.org/show_bug.cgi?id=422000]

===Required functionality===
* A highlight for threads where the last poster was a contributor.
** Highlight the contributor's name in "Last post"
* Can be visible to both end users and contributors.

[[Category:Support Archive]]