View source for Thunderbird/StatusMeetings/2012-03-13/SupportAppendix

== Get Satisfaction Detailed Report ==
(see stats graphic section)
# sadness = 599/789 = 76% (1 week ago:75%) 
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 200,http://getsatisfaction.com/mozilla_messaging/topics/all_sent_messages_regarded_as_abuse
#* 169,http://getsatisfaction.com/mozilla_messaging/topics/transaction_failed_cannot_send_message_due_to_possible_abuse
#* 22,http://getsatisfaction.com/mozilla_messaging/topics/account_listing_after_2_0_0_22_10_0_2_upgrade-rbfmc
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/show_art_logos_images_etc_in_an_incoming_e_mail
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/issues_with_certificates_tb5_on_os_x_lion
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 178,sfhowes (v); 151,christ1 (v); 149,anje_yelf (v); 147,stan_647060 (v); 142,matt_678579  (v); 131,chrisramsden  (v); 104,wayne_mery (v); 67,bernd_s (v);  30,san_2972983 (v);  23,rsx11m (v);  17,katie_dawg (v);  17,finitarry (v);  16,bf_2759775 (v);  13,rob_1864031 (v);  11,sierra_bison (v);  11,upchuck (v);  11 ,waynemock (v);  9,alice_smith_2794644 (v);  9,setup_artist (v);  8,estherde8 (v);  8,georgepeats (v);  8,jenniebairdarent (v);  8,jonathan_protzenko (v);  7,dennis_hyde (v);  7,elcameleon1  (v); 
([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: none;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 200/15, Tue 2183/11, Wed 215/7, Thu 190/12, Fri 209/11 Sat 150/6, Sun 148/5 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])

== 20% projects ==
# Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly [https://wiki.mozilla.org/User_talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign new support topic wizard] iii) [http://rolandtanglao.com/archives/2010/09/07/real-time-mozilla-thunderbird-support-dashboard-written-protz-using-get-satisfac real time HTML/JQUERY/JSON driven support dashboard] email rtanglao AT mozilla.com
# [http://rolandtanglao.com/archives/2011/06/19/better-support-living-through-software-aka-support-forum-browsing-waste-time mongoUpdateSlurpGS.rb]: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

== GS Stats Graphic ==
[[File:Thunderbird-GetSatisfaction-stats-5-11March2012-2012-03-12_1353.png|500px]]