Thunderbird/StatusMeetings/2012-03-13/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 599/789 = 76% (1 week ago:75%)
2. Top 5 active (getactive-m.rb)
   • 200,http://getsatisfaction.com/mozilla_messaging/topics/all_sent_messages_regarded_as_abuse
   • 169,http://getsatisfaction.com/mozilla_messaging/topics/transaction_failed_cannot_send_message_due_to_possible_abuse
   • 22,http://getsatisfaction.com/mozilla_messaging/topics/account_listing_after_2_0_0_22_10_0_2_upgrade-rbfmc
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/show_art_logos_images_etc_in_an_incoming_e_mail
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/issues_with_certificates_tb5_on_os_x_lion
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 178,sfhowes (v); 151,christ1 (v); 149,anje_yelf (v); 147,stan_647060 (v); 142,matt_678579 (v); 131,chrisramsden (v); 104,wayne_mery (v); 67,bernd_s (v); 30,san_2972983 (v); 23,rsx11m (v);17,finitarry (v); 16,bf_2759775 (v); 13,rob_1864031 (v); 11,sierra_bison (v); 8,jonathan_protzenko (v);7,elcameleon1 (v); (gethappykludged-m.rb)
4. new contributors: sierra_bision, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 176/7, Tue 200/21, Wed 185/11, Thu 193/6, Fri 191/8 Sat 196/9, Sun 251/25 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic