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| = GitHub Enterprise SAML Issues =
| | '''2026-10-07: GitHub Enterprise ownership has been transitioned from IT to CloudEng.''' Customer documentation has been moved to [https://mozilla-hub.atlassian.net/wiki/spaces/GHE/pages/3087892663/Getting+help+with+GitHub Getting help with GitHub] in Confluence. Please update any links to this page accordingly. If you are an external contributor, please reach out to your sponsor in the appropriate [https://chat.mozilla.org/ Matrix channel] for support. |
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| = This page is a landing spot from Auth0 if there's been an error authenticating your SAML connection with GitHub =
| | This content has been moved to: https://mozilla-hub.atlassian.net/wiki/spaces/GHE/pages/3088711775/Access+sign-in+and+joining+organizations#If-you-cannot-sign-in-to-GitHub |
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| There are several things needed in your account in people.mozilla.org in order to successfully SAML with GitHub, and other settings that may lead to problems with SAML authentication to GitHub organizations with Mozilla IP.
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| If you're confused about what this is all about, we have a [[GitHub/GHE SAML User FAQ|FAQ]] - There are pre-reqs in that page that you almost certainly already meet.
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| == If you've been logging in using SAML previously, and end up here, check membership ==
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| Rarely, people.mozilla.org will lose track of your groups. The website will show membership, but the underlying systems won't. Which will lead you here when logging into github.
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| # First, go to https://sso.mozilla.com/ and logout/login for your user - If that doesn't clear things up...
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| # Go to https://sso.mozilla.com/info and verify that the group "mozilliansorg_ghe_<ORGNAME>_users" exists for whichever ORGNAME you're logging into
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| # From the URL of this error page you're at now, please record the "dbg=XXXX" value and include that in the bug filed via this [https://bugzilla.mozilla.org/enter_bug.cgi?assigned_to=nobody%40mozilla.org&bug_ignored=0&bug_severity=--&bug_status=NEW&bug_type=task&cf_fx_iteration=---&cf_fx_points=---&comment=I%27m%20having%20trouble%20logging%20into%20GitHub%2C%20and%20I%27m%20being%20sent%20to%20the%20%5BSAML_issues%5D%28https%3A%2F%2Fwiki.mozilla.org%2Findex.php%3Ftitle%3DGitHub%2FSAML_issues%29%20page.%20%20And%20per%20that%20page%20here%20is%20my%20information%3A%0D%0A%0D%0AGitHub%20Username%3A%20%0D%0AGitHub%20Org%3A%20%0D%0AIn%20the%20URL%20of%20that%20SAML_Issues%20page%20I%20have%20the%20following%20%22dbg%3DXXXX%22%20in%20the%20URL%3A%0D%0AXXXX%20%3D%20%0D%0A%0D%0A&component=Github%3A%20Administration&contenttypemethod=list&contenttypeselection=text%2Fplain&defined_groups=1&filed_via=standard_form&flag_type-4=X&flag_type-607=X&flag_type-800=X&flag_type-803=X&flag_type-936=X&form_name=enter_bug&maketemplate=Remember%20values%20as%20bookmarkable%20template&op_sys=Unspecified&priority=--&product=mozilla.org&qa_contact=cknowles%40mozilla.com&rep_platform=Unspecified&short_desc=SAML%20errors%20trying%20to%20log%20into%20GitHub%20org%20ORGNAME&target_milestone=---&version=other template]
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| # If there's no "dbg=XXXX" - include that information in the bug/contact so we know this is a different concern. | |
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| == Contacting us if it's NOT a "dbg=XXXX" issue ==
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| Record the URL of the page you get sent to (this one) as it should have some debug data in the URL. Then reach out to us:
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| * Best - bugzilla bug for [https://bugzilla.mozilla.org/enter_bug.cgi?product=mozilla.org&component=Github%3A+Administration GitHub Administration]
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| * We're on matrix in the #github-admin channel
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| * Email to ghe-admins@mozilla.com
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