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GitHub/SAML issues: Difference between revisions
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Adding "log out/back in" for the troubleshooting
Cknowles-moz (talk | contribs) (Vastly simplifying the paths through this page.) |
Cknowles-moz (talk | contribs) (Adding "log out/back in" for the troubleshooting) |
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== If you've been logging in using SAML previously, and end up here, check membership == | == If you've been logging in using SAML previously, and end up here, check membership == | ||
Rarely, people.mozilla.org will lose track of your groups. The website will show membership, but the underlying systems won't. Which will lead you here when logging into github. | Rarely, people.mozilla.org will lose track of your groups. The website will show membership, but the underlying systems won't. Which will lead you here when logging into github. | ||
# First, go to https://sso.mozilla.com/ and logout/login for your user - If that doesn't clear things up... | |||
# Go to https://sso.mozilla.com/info and verify that the group "mozilliansorg_ghe_<ORGNAME>_users" exists for whichever ORGNAME you're logging into | # Go to https://sso.mozilla.com/info and verify that the group "mozilliansorg_ghe_<ORGNAME>_users" exists for whichever ORGNAME you're logging into | ||
# From the URL of this page, please record the "dbg=XXXX" value and include that in the bug filed via this [https://bugzilla.mozilla.org/enter_bug.cgi?assigned_to=nobody%40mozilla.org&bug_ignored=0&bug_severity=--&bug_status=NEW&bug_type=task&cf_fx_iteration=---&cf_fx_points=---&comment=I%27m%20having%20trouble%20logging%20into%20GitHub%2C%20and%20I%27m%20being%20sent%20to%20the%20%5BSAML_issues%5D%28https%3A%2F%2Fwiki.mozilla.org%2Findex.php%3Ftitle%3DGitHub%2FSAML_issues%29%20page.%20%20And%20per%20that%20page%20here%20is%20my%20information%3A%0D%0A%0D%0AGitHub%20Username%3A%20%0D%0AGitHub%20Org%3A%20%0D%0AIn%20the%20URL%20of%20that%20SAML_Issues%20page%20I%20have%20the%20following%20%22dbg%3DXXXX%22%20in%20the%20URL%3A%0D%0AXXXX%20%3D%20%0D%0A%0D%0A&component=Github%3A%20Administration&contenttypemethod=list&contenttypeselection=text%2Fplain&defined_groups=1&filed_via=standard_form&flag_type-4=X&flag_type-607=X&flag_type-800=X&flag_type-803=X&flag_type-936=X&form_name=enter_bug&maketemplate=Remember%20values%20as%20bookmarkable%20template&op_sys=Unspecified&priority=--&product=mozilla.org&qa_contact=cknowles%40mozilla.com&rep_platform=Unspecified&short_desc=SAML%20errors%20trying%20to%20log%20into%20GitHub%20org%20ORGNAME&target_milestone=---&version=other template] | # From the URL of this error page you're at now, please record the "dbg=XXXX" value and include that in the bug filed via this [https://bugzilla.mozilla.org/enter_bug.cgi?assigned_to=nobody%40mozilla.org&bug_ignored=0&bug_severity=--&bug_status=NEW&bug_type=task&cf_fx_iteration=---&cf_fx_points=---&comment=I%27m%20having%20trouble%20logging%20into%20GitHub%2C%20and%20I%27m%20being%20sent%20to%20the%20%5BSAML_issues%5D%28https%3A%2F%2Fwiki.mozilla.org%2Findex.php%3Ftitle%3DGitHub%2FSAML_issues%29%20page.%20%20And%20per%20that%20page%20here%20is%20my%20information%3A%0D%0A%0D%0AGitHub%20Username%3A%20%0D%0AGitHub%20Org%3A%20%0D%0AIn%20the%20URL%20of%20that%20SAML_Issues%20page%20I%20have%20the%20following%20%22dbg%3DXXXX%22%20in%20the%20URL%3A%0D%0AXXXX%20%3D%20%0D%0A%0D%0A&component=Github%3A%20Administration&contenttypemethod=list&contenttypeselection=text%2Fplain&defined_groups=1&filed_via=standard_form&flag_type-4=X&flag_type-607=X&flag_type-800=X&flag_type-803=X&flag_type-936=X&form_name=enter_bug&maketemplate=Remember%20values%20as%20bookmarkable%20template&op_sys=Unspecified&priority=--&product=mozilla.org&qa_contact=cknowles%40mozilla.com&rep_platform=Unspecified&short_desc=SAML%20errors%20trying%20to%20log%20into%20GitHub%20org%20ORGNAME&target_milestone=---&version=other template] | ||
# If there's no "dbg=XXXX" - include that information in the bug/contact so we know this is a different concern. | # If there's no "dbg=XXXX" - include that information in the bug/contact so we know this is a different concern. | ||