User talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign

	THIS PAGE IS A WORKING DRAFT
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always in draft! this is a prototype and an experiment! i.e. no commitment, no schedule, no obligation :-) !

This wizard is a web app triggered through from the Thunderbird application Help->"Thunderbird Help" (ideally with Thunderbird version and OS as URL arguments)

1. enter keywords
2. search sumomo and search GS, present links and question, do these links answer your question? (update metrics!)
3. if YES, done!
4. if NO, get form with operating system and Thunderbird version, user must fill in operating system and Thunderbird version (no default provided so user has to fill this in, but we will make it easy) (enhancement: paste in text from about:support which hopefully will appear in 3.2)
5. next form is title, tags (pre-populated in with keywords (minus stop words) from above),description, emotion (tempted to hardcode to happy but I won't :-) )
6. submit (error check, all stop words are removed with warning about that, automatically add tags for operating system, tb version )
7. GS topic created
8. redirected to newly created GS topic

Issues

1. how do we get the user to login to use GS, i.e. identity sucks on the internet :-), other identity issues, what if they login to gs web interface?
2. how do we train users to use Thunderbird->Thunderbird Help for support?

Steps

1. create a ruby script to use the GS write API to create a topic (have never done WRITE before, well experienced with read)
2. figure out framework for writing the prototype web app quickly: django (because gozer knows how to deploy it!), drupal (because i can get help from Vancouver drupal folks?)