6
edits
Bugzilla Talk:Personas: Difference between revisions
→Support Role
No edit summary |
|||
| (2 intermediate revisions by 2 users not shown) | |||
| Line 29: | Line 29: | ||
[[User:Foolswisdom|Foolswisdom]] 13:23, 26 June 2006 (PDT) | [[User:Foolswisdom|Foolswisdom]] 13:23, 26 June 2006 (PDT) | ||
I've added [[Bugzilla:Personas:Mike|Mike]] who have his own bugzilla installation outside the company VPN just to take care of give professional support to bug reporters and when a bug is real move it to the internal installation where coders, qa and every one that works on the patch/fix flow can take care of the bugs. I've put it him in Focal, but I'm open to discuss this. | |||
[[User:Valor|Valor]] 21:15, 8 February 2007 (GMT -2) | |||
== Some responses == | == Some responses == | ||
| Line 34: | Line 38: | ||
mkanat:''I think occasional bug reporters are actually quite important. They're an extremely common user.'' | mkanat:''I think occasional bug reporters are actually quite important. They're an extremely common user.'' | ||
In an open source project, perhaps. But they use a relatively small part of the interface, and can have templates customised particularly for them. See the [http://bugs.kde.org/ | In an open source project, perhaps. But they use a relatively small part of the interface, and can have templates customised particularly for them. See the [http://bugs.kde.org/ KDE Bugzilla], for example - they have an almost separate [http://bugs.kde.org/wizard.cgi bug filing wizard] for this sort of user, and keep the rest of Bugzilla optimised for others. | ||
mkanat: ''Also, managers are *not* usually computer-literate.'' | |||
You think I should make Peter less computer-literate? | |||
foolswisdom: Did you actually read the persona? It's an "IT Support" persona - the person who installs and maintains Bugzilla, not the person who answers questions on the phone from users of the software. The personas do include "Daily Tasks", which is a list of activities. | |||
[[User:Gerv|Gerv]] 08:49, 14 July 2006 (PDT) | |||