Bugzilla Talk:Personas

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Hmm. Isn't it interesting that they are all computer-literate? :-)

That is to say, Bugzilla should probably prioritise usability over learnability. A kiosk app has to be very learnable because people usually only ever use it once. Bugzilla, on the other hand, is usually used regularly by any particular user.

Gerv 10:47, 23 June 2006 (PDT)

Bug Reporters

I think occasional bug reporters are actually quite important. They're an extremely common user.

Optimizing Bugzilla for users who don't fully understand the software process would still allow users who *do* understand the software process to use Bugzilla.

Also, managers are *not* usually computer-literate. And they are frequently using Bugzilla, and also making the decision for whether or not their company should use Bugzilla.

mkanat 5:40 AM 26 June 2006 (PDT)

New personas

I added proposal for two kind of personas, Robert and Steve. I based them on my experience with three companies where we used Bugzilla, and usually the senior programers where more like Steve, while we always had some volunteers helping us with Bugzilla work. I also see this in Mozilla project. --gandalf 10:16, 26 June 2006 (PDT)

I added my thoughts on the Steve Persona in the talk page for that Persona. --Justin Wood (Callek) 19:33, 26 June 2006 (PDT)

Support Role

I disagree with support being a secondary role. In open source projects the line between QA and support is often non-existant, and support will have an increasingly important role for open source and Bugzilla to be successful. The support person is the heaviest user of the search and files many bugs.

It would be useful if the personas included the activities for each.

Foolswisdom 13:23, 26 June 2006 (PDT)

I've added Mike who have his own bugzilla installation outside the company VPN just to take care of give professional support to bug reporters and when a bug is real move it to the internal installation where coders, qa and every one that works on the patch/fix flow can take care of the bugs. I've put it him in Focal, but I'm open to discuss this.

Valor 21:15, 8 February 2007 (GMT -2)

Some responses

mkanat:I think occasional bug reporters are actually quite important. They're an extremely common user.

In an open source project, perhaps. But they use a relatively small part of the interface, and can have templates customised particularly for them. See the KDE Bugzilla, for example - they have an almost separate bug filing wizard for this sort of user, and keep the rest of Bugzilla optimised for others.

mkanat: Also, managers are *not* usually computer-literate.

You think I should make Peter less computer-literate?

foolswisdom: Did you actually read the persona? It's an "IT Support" persona - the person who installs and maintains Bugzilla, not the person who answers questions on the phone from users of the software. The personas do include "Daily Tasks", which is a list of activities.

Gerv 08:49, 14 July 2006 (PDT)