Open Comms/Get Involved: Difference between revisions

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===Ways to Get Involved in Open Comms===
  #REDIRECT [[Mozilla Open Mic/Get Involved]]
 
We have a ton of contribution pathways! From Support to Social to PR, there are almost endless ways you can help shape our communications program and tell the world about Mozilla.
 
===One time contributions===
====Social Support Tweeting and Facebook posting====
'''Who:''' For those of you that like to represent Mozilla Support in social channels this is the place for you. You can tweet or post on Facebook as a Mozillian to help give support to Mozilla software users.
 
'''Requirements:''' Twitter account or a Sprinklr account(ask Madalina in "Contact"), an email account and 10 mins of your time.
 
'''How to Get Involved:''' Mail the social support mailing list that you would like to sign up (see contact link below) and check out [https://wiki.mozilla.org/Support/Social SUMO Social Support Wiki Page]
 
'''Training:''' [https://docs.google.com/presentation/d/15KENYxyfTwkB5WsTbbHOChh9-efR5Ywjt6YNApXDRc0/edit#slide=id.g57c0aa7d8_00  Intro slide deck]
 
'''Contact :'''[https://wiki.mozilla.org/Support/Social#Contact  Social Support Contact Page] or the Admin short list: mana@mozilla.com , Lhull@mozilla.com
 
[https://wiki.mozilla.org/Support/Social Find out more information here]
 
====Writing A Campaign Tweet or Blog Post====
 
'''Requirements:''' Twitter, Facebook, or a social tool such as a website that you can publish on.
 
'''How to get involved:''' [https://wiki.mozilla.org/Open_Comms/Encryption Open Comms Encryption Campaign]
 
'''Contact:''' [open comms mailing list below]
 
====Answer a Support Forum Question====
 
[[https://wiki.mozilla.org/Support#Contribution_areas See Also]]
 
'''Who:''' Supporters or those looking to get technical with a bundle of empathy for Mozilla open source software users.
 
'''Requirements:''' A support forum account signed up as a contributor, a little reading and introduction
 
'''How to get involved:''' [https://support.mozilla.org/en-US/get-involved/questions Get Involved SUMO Questions ]
 
'''Training:''' Use the above link as well as a task list of training tasks at One and done start here: [https://oneanddone.mozilla.org/tasks/119/ with the first task]
 
'''Contact:''' Forum moderators or admins short list: rmcguigan@mozilla.com madalina@mozilla.com
 
===A Few contributions a week===
====Localization of SUMO Support Articles ====
'''Who:''' If you know English and can translate it into another language (for example, your native one), help us translate support articles. If you are a technical writer or enjoy writing about open source software, this may also be of interest to you.
 
'''Requirements:'''
* Good knowledge of your native language
* English language proficiency
* Good writing skills
* Ability to communicate concepts in a simplified way
* Attention to detail
 
'''Time commitment:'''
* 15-60 minutes a week
** If you can help us localize at least two articles a week (which can take between 5 and 30 minutes per article), you will make a huge difference for all users who speak your native language.
 
'''How to get involved''': Sign up for a SUMO account and get started [https://support.mozilla.org/en-US/get-involved/l10n here]
* [[https://support.mozilla.org/forums/l10n-forum/711196 Learn how to find your fellow localizers]]
 
'''Training:'''
* [[https://support.mozilla.org/en-US/kb/localize-mozilla-support Introduction to localizing support.mozilla.org]]
* [[https://support.mozilla.org/en-US/kb/translating-an-article How to translate articles on support.mozilla.org]]
* [[https://support.mozilla.org/en-US/kb/sumo-living-localization-guide The SUMO localization Guide]]
 
'''Contact:''' [[https://support.mozilla.org/kb/locales/ Locale Leaders]] or [[https://support.mozilla.org/user/vesper our L10n admin]]
 
====Become part of the Comm Reps program ====
[[CommSquared | Comm Reps]]
 
'''Who:''' If you like to write, talk about Mozilla on social media, you are already a step ahead. If Mozilla megaphone sound like you, we could use your help.
 
'''Requirements:'''Mozillian Profile link-> https://mozillians.org/en-US/ ,
Email to PR team a heads-up at communications@mozilla.com
Fill out this form first: [https://docs.google.com/forms/d/16vXnTx7WdtbhUNsNgdVZVQTYbb4qFE72A7965lyie_Q/viewform?edit_requested=true here]
Topic of interest from Open Comms team
* Upcoming (not yet released/announced) projects, product features, etc.
* Public policy / political statements (beyond what’s on the wiki)
* Data/statistics on product usage, market share, etc.
 
'''How to get involved:''' Contact communications@mozilla.com
 
'''Training:''' [https://wiki.mozilla.org/CommSquared/Blogpost CommSquared Blogpost] - older
[https://wiki.mozilla.org/Open_Comms#How_to_write_an_effective_blog_post  Effective blogpost tips]
 
'''Contact:''' communications@mozilla.com
 
====Support Forum Specialist====
 
'''Who:'''Like to troubleshoot Firefox, Firefox for Android, Firefox for iOS, Webmaker or Thunderbird, look here.
 
'''Requirements:'''SUMO support account from https://support.mozilla.org
 
'''How to get involved:'''[[https://support.mozilla.org/en-US/kb/answering-questions-support-forum?redirectlocale=en-US&redirectslug=answering-support-questions Sign up and start answering questions]]
 
'''Training:''' [https://support.mozilla.org/en-US/get-involved/questions] and One and done start here: [https://oneanddone.mozilla.org/tasks/119/]
 
'''Contact:'''Admin short list: guigs@mozilla.com and mada@mozilla.com
 
====Writing a Support Article or making edits====
 
'''Who:''' If you are a technical writer or enjoy writing about open source software, this may be for you.
 
'''Requirements:'''
If you are a strong technical writer and have made edits in the knowledge base before, as well as already have a SUMO account.
 
'''How to get involved:'' [https://support.mozilla.org/en-US/get-involved/kb Start here]
 
'''Training:''' [https://support.mozilla.org/en-US/kb/using-knowledge-base-dashboard First Check the knowledge base dashboard] [https://support.mozilla.org/en-US/kb/improve-knowledge-base and review how to improve the knowledge base]
 
'''Contact:''' admin short list: jsavage@mozilla.com
 
===Tribal Commitment Contributions===
====Reviewer / Locale Leader for support.mozilla.org====
'''Who:''' If you think you have enough experience of translating support articles for SUMO, this may be of interest to you.
 
'''Requirements:'''
* Previous SUMO localization experience
* Attention to detail
* Good feedback providing skills
* Interest in organising an online community
* Interest in organising offline/online localization sprints
 
'''Time commitment:'''
* 60-120 minutes a week
 
'''How to get involved''':
* Read [[https://support.mozilla.org/en-US/kb/how-be-sumo-locale-leader How to become a Locale Leader]] and [[https://support.mozilla.org/en-US/kb/l10n-guidelines-reviewing-translated-articles Guidelines for reviewing articles]]
* Additional information can be found in [[https://support.mozilla.org/en-US/kb/sumo-living-localization-guide The SUMO localization Guide]]
 
'''Contact:''' [[https://support.mozilla.org/kb/locales/ Locale Leaders]] or [[https://support.mozilla.org/user/vesper our L10n admin]]
 
'''Please note:''' The support forum and knowledge base platform may be undergoing technical changes in the new few months. Contact any SUMO admin for more information of the progress of this project.
 
====Support Forum Moderator====
 
'''Who:''' This is a role for active SUMO community members who are on the forums everyday and have an interest in leadership. A moderator is in charge of finding spam, being a leader in the forum community, leading topics and taking initiative in general functionality in the forums.
 
'''Requirements:''' A recommendation from a SUMO admin, as well as 2 or 3 months experience with tribal community contributions.
 
'''How to get involved:''' Sign up for a SUMO account and become involved in the Contributor Forums [https://support.mozilla.org/en-US/forums here] as well as the rules [https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines here] Make sure you contact an admin and make them aware that you are interested in becoming a moderator, they can take you through the commitment steps and be a point of reference for mentor-ship.
 
'''Training:''' Be very familiar with these guidelines: [[https://support.mozilla.org/en-US/kb/moderation-guidelines SUMO Moderation Guidelines]
 
'''Contact:'''madalina@mozilla.com or rmcguigan@mozilla.com or jsavage@mozilla.com or vesper@mozilla.com or pmcclard@mozilla.com
 
====Support Knowledge Base Article Reviewer and Editor====
[[https://support.mozilla.org/en-US/kb/write-articles-knowledge-base]]
 
'''Who:'''
 
'''Requirements:'''
 
'''How to get involved:'''
 
'''Training:'''
 
'''Contact:'''
 
====High profile Media Relations====
 
Who: aimed for  an experienced spokesperson or someone who has contacted communications@mozilla.com more than once.  Think this is you? Who May become CommSquared
 
'''Requirements:'''
* Mozillian Profile link-> [https://mozillians.org/]
* Contacting communications@mozilla.com to let them know what you are working on
 
'''How to join:''' [https://wiki.mozilla.org/CommSquared#How_do_I_join.3F How do I join]
 
'''Contact:''' communication@mozilla.com
 
====Social Support Reviewer and Approver====
[[https://wiki.mozilla.org/Support/Social#Contact]]
[link write up for description of role from Mada]
 
'''Who:'''
 
'''Requirements:'''
 
'''How to get involved:'''
 
'''Training:'''
 
'''Contact:'''
 
===Don't see something, you can propose more===
Contact[[opencomms community email]]

Latest revision as of 20:15, 11 July 2016

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