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| Tuesday (meeting duration approx. 30-45 minutes) at: | | Tuesday (meeting duration approx. 30-60 minutes) at: |
| * 9:00 AM PDT | | * 9:00 AM Pacific |
| * 12:00 PM EDT | | * 12:00 PM Eastern |
| * 18:00 CEST | | * 18:00 CET |
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| | '''Vidyo'''! Room 9225. You can also join via the phone (see below): |
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| Phone call details: | | Phone call details: |
| | * California: 650-903-0800 then extension 92 |
| | * Toronto: 416-848-3114 then extension 92 |
| | * Toll-free: 800-707-2533 then password 369 |
| | * Skype (free): +18007072533 then password 369 |
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| * California: 650-903-0800 then extension 91
| | Then, enter the conference number: 9225# |
| * Toronto: 416-848-3114 then extension 91
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| * Toll-free: 800-707-2533 then password 369
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| * Skype (free): +18007072533 then password 369
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| Then, enter the conference number: 309# | |
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| Please mute your microphone as long as you are not
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| saying anything to prevent feedback and other noise
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| in the conference. Thank you!
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| | irc.mozilla.org: #sumodev |
| irc.mozilla.org: #sumodev | | irc.mozilla.org: #sumodev |
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| ==November 4 2008==
| | [[Support:Sumodev|More about SUMOdev]] |
| *[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Articles&component=Knowledge+Base+Software&component=Localization&target_milestone=0.7.2&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&;emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit 0.7.2]
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| *Critical security bugs: {{bug|463054}}, {{bug|463055}}, {{bug|463056}}
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| *CSAT status
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| *Search status
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| *Other bugs status
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| *Push out freeze? - to when? -> end Friday
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| *svn re-org, this afternoon?
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| *Bugs for getting approvers to review other people's edits {{bug|444703}}{{bug|463059}} (cilias)
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| | |
| ==October 28 2008==
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| *[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Articles&component=Knowledge+Base+Software&component=Localization&target_milestone=0.7.2&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&;emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit 0.7.2] freeze *Tuesday* November 4.
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| * Roundtable
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| ==October 21 2008==
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| * Welcome to Paul Craciuniou!
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| * [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Articles&component=Knowledge+Base+Software&component=Localization&target_milestone=0.7.1&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&;emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit 0.7.1] goes out tonight.
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| * Search engine status (Nelson)
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| * CSAT forum status (Eric)
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| * Live Chat status (Matthew)
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| * [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Articles&component=Knowledge+Base+Software&component=Localization&target_milestone=0.7.2&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&;emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit 0.7.2] triage. Other bugs for nomination?
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| * 0.7.2 freeze is Thursday November 4th
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| ==October 14 2008==
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| *Some useful bugzilla searches:
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| **[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Articles&component=Knowledge+Base+Software&component=Localization&target_milestone=0.7.1&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&;emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit 0.7.1]
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| **[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Articles&component=Knowledge+Base+Software&component=Localization&target_milestone=0.7.2&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&;emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit 0.7.2]
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| **[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Articles&component=Knowledge+Base+Software&component=Localization&target_milestone=0.7.3&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&;emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit 0.7.3]
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| **[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Articles&component=Knowledge+Base+Software&component=Localization&target_milestone=0.8&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&;emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit 0.8]
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| **[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Software&component=Localization&target_milestone=---&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= Open untargeted]
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| * Goals discussion and status:
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| **Deploy improved search engine to replace Google ({{bug|405028}})
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| *** Waiting for implementation plan from Nelson [[Support:Search_Implementation]]
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| *** [https://wiki.mozilla.org/images/1/17/Sumo_new_search.pdf Search engine specification]
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| **Implement CSAT for the Support Forum ({{bug|452830}}) and Live Chat ({{bug|458713}})
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| **Define infrastructure and UI PRD for screencast support (delegating as much as possible outside team, no bug yet)
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| **Implement performance metrics for the support forum (add 'solution to prolem proposed' status to forum threads) ({{bug|459841}})
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| * Live chat dev and staging server status ({{bug|452646}})
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| * Roundtable
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| | |
| ==October 9 2008==
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| *Proposed dates for Q4.
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| ** 0.7.1 freeze Thursday 16th Oct, push Tuesday 21 Oct
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| ** 0.7.2 freeze Tuesday 4th November, push Thursday 6th Nov
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| ** 0.7.3 freeze Thursday 20th Nov, push Tuesday 25 Nov
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| ** 0.8 freeze Tuesday 9th Dec, push Tuesday 16 Dec
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| *djst and laura in process of triage for all Q4 bugs(!)
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| *New team member Paul C (will hopefully join call next week)
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| *Discussion of comment search and archive policy
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| *Roundtable
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| ==September 30 2008==
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| *0.7 push tonight
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| *Goals for q4:
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| **Deploy improved search engine to replace Google
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| **Implement CSAT for the Support Forum and Live Chat
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| **Define infrastructure and UI PRD for screencast support
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| **Improve ySlow scores (pushed out from q3)
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| **Implement performance metrics for the support forum (add 'solution to prolem proposed' status to forum threads)
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| *Roundtable
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| ==September 23 2008==
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| *CSAT status
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| *Email notifications
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| *[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&target_milestone=0.7&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= 0.7]
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| *Freeze THURSDAY AT 11.59 PDT.
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| ==September 16 2008==
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| *Push tonight, bug is https://bugzilla.mozilla.org/show_bug.cgi?id=455344
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| *CSAT status - nkoth, jwaller, zzxc
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| *Email notifications status - lorchard
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| *0.7 - other bugs. Suggest we realistically reduce to just the above + any security or other critical performance issues - laura
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| *Code freeze for 0.7 is '''Thursday 25th September''', release '''Tuesday 30th September'''.
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| ==September 9 2008==
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| *CSAT progress
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| *Email notifications
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| *Code freeze for 0.6.4 scheduled this Thursday - looking ok [http://tinyurl.com/SUMO-0-6-4]
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| ==September 4 2008==
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| *Discuss [[Support:CSAT Implementation Strategy]]
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| ==August 28 2008== | | ==Releases== |
| *Introduction to John
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| *Code freeze 0.6.3 scheduled today - push out?
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| *Discussion of search, see {{bug|443944}}
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| *Customer satisfaction metrics for the KB for 0.7 -- plan?
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| *Need more memory on LiveChat server - still getting OOM errors
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| *Roundtable
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| ==August 19 2008==
| | SUMO uses a continuous deployment strategy. Features are released and deployed as they are finished. |
| *Welcome back and update for our glorious leader
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| *0.6.2 ([http://tinyurl.com/SUMO-0-6-2]) will go out tonight ({{bug|451055}}
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| *What bugs for 0.6.3? [http://tinyurl.com/SUMO-0-6-3] Only 12 in there right now (See 0.7 for further candidates [http://tinyurl.com/SUMO-0-7])
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| ** Code freeze 8/28, push 9/2
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| *New contractor starting next week (John Waller)
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| ==August 12 2008==
| | http://support.allizom.org is used to test deployments, and usually gets updates shortly before production does. |
| *0.6.2 freeze Thursday night (8-14, 11.59 PDT)
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| *0.6.2 triage [http://tinyurl.com/SUMO-0-6-2]
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| *Roundtable
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| ==August 5 2008==
| | http://support-dev.allizom.org updates '''continuously''', and always reflects the current state of the master branch on GitHub. |
| * 0.6.1 was successfully pushed.
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| * Set dates for 0.6.2 (Suggest freeze 8-12 or 8-14)
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| * Live chat updates from Jive (XSS to be fixed in 3.5.3 < 1 month away, DOS issue will not be fixed).
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| * 0.6.2 quick triage [http://tinyurl.com/SUMO-0-6-2]
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| * Updating TikiWiki to latest version, and merge stuff upstream [nelson]. Aiming for 0.7 and work will be done in https://svn.mozilla.org/projects/sumo/branches/tiki-upgrade/
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| * Check [http://tinyurl.com/SUMO-up-to-0-7 Bugs between now and 0.7] to see what we're missing from the forum aspects of the SUMO vision document. Basically:
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| ** Email notifications, including links to yes, this answered my question and no, it didn't {{bug|444335}}
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| ** Offer various ways for users to keep track of their asked questions, e.g. an Add Bookmark button, an RSS feed, and the e-mail notification system described above. (Feeds in {{bug|422001}}, decided against bookmarks, too confusing for users.)
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| ** Support for forums in different languages. (What's needed here? Create a page of links to localized forums?)
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| ** Per-post connection to customer satisfaction, meaning the contributor providing the solution to the problem receives karma. (Karma system needs more thought before we can do this one. Tiki has a built in karma system that we should be able to reuse/bend to our needs.)
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| ** Provide clear, meaningful ways for contributors to filter forum posts based on status (unsolved, unanswered, etc) ({{bug|444331}})
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| ==July 28 2008== | | ==Past Notes== |
| * No meeting due to Summit
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| ==July 21 2008== | | ===2012=== |
| * 0.6.1 triage and status | | * [[/2012_Q1|Q1]] |
| * Security bug review
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| * Roundtable
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| ==July 15 2008== | | ===2011=== |
| * 0.6.1 triage [[http://tinyurl.com/5jt4qv]] | | * [[/2011_Q4|Q4]] |
| * Scheduling: | | * [[/2011_Q3|Q3]] |
| ** Subject to IT's approval (due to Summit timing and travel): | | * [[/2011_Q2|Q2]] |
| ** Code freeze for 0.6.1: Thursday July 24th | | * [[/2011_Q1|Q1]] |
| ** Push for 0.6.1: Tuesday July 29th
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| ** We'll aim to be bi-weekly after this.
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| * Roundtable
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| ==July 8 2008== | | ===2010=== |
| * Triage 0.6.1, 0.6.2, 0.7 and unassigned bugs. | | * [[/2010_Q4|Q4]] |
| | * [[/2010_Q3|Q3]] |
| | * [[/2010_Q2|Q2]] |
| | * [[/2010_Q1|Q1]] |
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| ==July 1 2008== | | ===2009=== |
| | * [[/2009_Q4|Q4]] |
| | * [[/2009_Q3|Q3]] |
| | * [[/2009_Q2|Q2]] |
| | * [[/2009_Q1|Q1]] |
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| * Open bugs for 0.6: [[http://tinyurl.com/47q2rw]] | | ===2008=== |
| * Planned code freeze tonight at 11.59pm PDT: after this, no changes to production branch until we're tagged. | | * [[/2008_Q4|Q4]] |
| * Between freeze and push, QA to verify remaining closed 0.6 bugs.
| | * [[/2008_Q3|Q3]] |
| * Push will occur Weds or Thurs night (dependent on IT)
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| * Between now and next week: review bugs with Target "--" and see what else needs to go into 0.7. (Theme for 0.7 is forum improvements.)
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| * Any other items?
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