Thunderbird/StatusMeetings/2011-08-30/SupportAppendix: Difference between revisions
< Thunderbird | StatusMeetings | 2011-08-30
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# sadness = 601/774 =77% (2 weeks ago:73%) (not sure why it's up and down!) | # sadness = 601/774 =77% (2 weeks ago:73%) (not sure why it's up and down!) | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | ||
#* 27,http://getsatisfaction.com/mozilla_messaging/topics/ | #* 27,http://getsatisfaction.com/mozilla_messaging/topics/new_message_toolbar_removal | ||
#* 22,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_messages | |||
#* 22,http://getsatisfaction.com/mozilla_messaging/topics/ | #* 21,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_email_messages_in_thunderbird_6 | ||
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/address_book_disappeared_all_my_addresses_are_gone | |||
#* 21,http://getsatisfaction.com/mozilla_messaging/topics/ | |||
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/ | |||
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_6_is_slow | #* 15,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_6_is_slow | ||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 59 matt_678579 of Australia (v); 138 Wayne Mery of USA (v);50 rsx11m of USA (v); 131 chris ramsden aka xenos (v); 25 elcameleon1 (v); 13 jonathan_protzenko; ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | # contributors (v=volunteer contributor, thanks to all our volunteers!) - 59 matt_678579 of Australia (v); 138 Wayne Mery of USA (v);50 rsx11m of USA (v); 131 chris ramsden aka xenos (v); 25 elcameleon1 (v); 13 jonathan_protzenko (v); 47 finitarry (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | ||
# new contributors: | # new contributors: finitarry welcome!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
# new / closed topics Monday-Sunday: Mon | # new / closed topics Monday-Sunday: Mon 270/10, Tue 146/8, Wed 280/5, Thu 276/10, Fri 233/16, Sat 182/9, Sun 200/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb]) | ||
== 20% projects == | == 20% projects == | ||
Latest revision as of 06:34, 30 August 2011
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 601/774 =77% (2 weeks ago:73%) (not sure why it's up and down!)
- Top 5 active (getactive-m.rb)
- 27,http://getsatisfaction.com/mozilla_messaging/topics/new_message_toolbar_removal
- 22,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_messages
- 21,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_email_messages_in_thunderbird_6
- 17,http://getsatisfaction.com/mozilla_messaging/topics/address_book_disappeared_all_my_addresses_are_gone
- 15,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_6_is_slow
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 59 matt_678579 of Australia (v); 138 Wayne Mery of USA (v);50 rsx11m of USA (v); 131 chris ramsden aka xenos (v); 25 elcameleon1 (v); 13 jonathan_protzenko (v); 47 finitarry (v) (gethappykludged-m.rb)
- new contributors: finitarry welcome!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 270/10, Tue 146/8, Wed 280/5, Thu 276/10, Fri 233/16, Sat 182/9, Sun 200/9 (getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
GS Stats Graphic
