Thunderbird/StatusMeetings/2012-02-28/SupportAppendix: Difference between revisions

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== Get Satisfaction Detailed Report ==
== Get Satisfaction Detailed Report ==
(see stats graphic section)
(see stats graphic section)
# sadness = 324/445 = 77% (2 weeks ago:73%)
# sadness = 463/588 = 79% (1 week ago:77%) - again due to a Get Satisfaction bug, we are missing metrics for 1 day this week!
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 27,http://getsatisfaction.com/mozilla_messaging/topics/todays_update_ng
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/cant_send_email_with_thunderbird_10_0_2
#* 24,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
#* 12,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashing_upon_start_up
#* 18,http://getsatisfaction.com/mozilla_messaging/topics/copying_and_pasting_pictures_into_mail
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_10_0_02_hangs
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/i_cant_find_sent_draft_trash_folders_in_second_email_account
#* 10,http://getsatisfaction.com/mozilla_messaging/topics/tbird_wont_start_after_last_update
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/latest_update_to_thunderbird_10_0_1_seems_to_be_causing_some_problems
#* 10,http://getsatisfaction.com/mozilla_messaging/topics/pop3_vs_imap_for_purposes_of_offline_backup_of_gmail
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 158 matt_678579 of Australia (v); 28 Wayne Mery of USA (v);28 christ1 of USA (v); 169 sfhowes (v);  96 chrisramsden (v); 142 bernd_s (v); 80 san_2972983 (v); 49 julian_opificius (v) ; 126 anje_yelf (v); 166 stan_647060 (v); 19 rsx11m (v); 14 rtanglao (v); 15 elcameleon1 (v); 9 pat_guano (v); 11 jonathan_protzenko (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 57 matt_678579 of Australia (v); 84 Wayne Mery of USA (v);53 christ1 of USA (v); 229 sfhowes (v);  52 chrisramsden (v); 82 bernd_s (v); 71 san_2972983 (v); 9 julian_opificius (v) ; 69 anje_yelf (v); 158 stan_647060 (v); 18 rsx11m (v); 9 rtanglao (v); 10 elcameleon1 (v); 21 pat_guano (v); 8 jonathan_protzenko (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: none;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: none;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 199/13, Tue 205/13, Wed 298/13, Thu 270/25, Fri 274/27 Sat 189/18, Sun 157/6 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
# new / closed topics Monday-Sunday: Mon 223/13, Tue 248/6, Wed 193/8, Thu 214/9, Fri 216/14 Sat 148/13, Sun 134/6 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])


== 20% projects ==
== 20% projects ==

Latest revision as of 07:45, 28 February 2012

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 463/588 = 79% (1 week ago:77%) - again due to a Get Satisfaction bug, we are missing metrics for 1 day this week!
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 57 matt_678579 of Australia (v); 84 Wayne Mery of USA (v);53 christ1 of USA (v); 229 sfhowes (v); 52 chrisramsden (v); 82 bernd_s (v); 71 san_2972983 (v); 9 julian_opificius (v) ; 69 anje_yelf (v); 158 stan_647060 (v); 18 rsx11m (v); 9 rtanglao (v); 10 elcameleon1 (v); 21 pat_guano (v); 8 jonathan_protzenko (v) (gethappykludged-m.rb)
  4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 223/13, Tue 248/6, Wed 193/8, Thu 214/9, Fri 216/14 Sat 148/13, Sun 134/6 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic