Support: Difference between revisions

Latest revision as of 16:03, 30 May 2025

Welcome to the SUMO (Mozilla Support) Wiki!

SUMO (SUpport.MOzilla.org) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.

This Wikipage is intended to give you information about how we work and how you can get involved as a contributor.

Contributors

Resources SUMO contributors.

Mozilla staff

Resources for Mozilla staff.

Please check out the Customer Experience page in Mana.

@@ Line 1: / Line 1: @@
-= Warning: This information is largely out of date. Take it with a grain of salt. =
+{{SUMONavbar}}<br>
-= Support =
+'''Welcome to the SUMO (Mozilla Support) Wiki!'''
-== Firefox ==
-Want to get help with Firefox?
-Check out:
+SUMO ([https://support.mozilla.org/ SUpport.MOzilla.org]) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.
-* Support resources: http://support.mozilla.org/
-* Support chat:
-** irc://irc.mozilla.org/firefox or
-** https://chat.mibbit.com/?url=irc%3A%2F%2Firc.mozilla.org%2Ffirefox
-== Contributing to Mozilla support ==
+This Wikipage is intended to give you information about how we work and how you can get involved as a contributor.
-Want to help with Mozilla support (AKA Support Mozilla (SuMo))?
-Check out these resources and join in.
+<div style="border-radius:50px;width:30%;float:left;display:block;margin:1.5%;border:1px solid #C4C295;text-align:center;padding:0 2.5% 2.5% 2.5%;background-color:#e6eefc;">
-=== [http://support.mozilla.com/contribute Getting started contributing to SUMO] ===
+== Contributors ==
-* [[Support/Weekly_Meetings|Weekly Meetings]]
+'''Resources SUMO contributors.'''
-* [[Support/IRC-meetings|Monthly IRC meetings]]
+<div style=text-align:justify;>
-* [[Support/KB/Meetings|Weekly KB meetings]]
+* [https://mozilla.teachable.com/p/sumo-forum Support Forum]
-* [[Support/Mobile/Weekly Mobile Meetings]]
+* [https://mozilla.teachable.com/p/sumo-kb-article Knowledge Base]
-* [http://support.mozilla.com/en-US/forums/contributors Contributors forum]
+* [https://mozilla.teachable.com/p/sumo-localization Article Localization]
-* IRC channel: #sumo
+</div>
-* [[Support:Press_list|Press list]]
+</div>
-=== Development ===
+<div style="border-radius:50px;width:30%;float:left;display:block;margin:1.5%;border:1px solid #C4C295;text-align:center;padding:0 2.5% 2.5% 2.5%;background-color:#ededf0;">
-* Mailing list/forum: [http://www.mozilla.org/about/forums/#dev-sumo dev-sumo@lists.mozilla.org] (moderated)
+== Mozilla staff ==
-* [[Support:Sumodev|Contributing to the Code - SUMOdev]]
+'''Resources for Mozilla staff.'''
-* [[/Developer Tips|Tips and tricks for developers]]
+<div style=text-align:justify;>
-* [[/Kitsune|Kitsune, the support webapp]]
+* Please check out the [https://mana.mozilla.org/wiki/pages/viewpage.action?pageId=40049241 Customer Experience page in Mana.]
-* [[Support/Notifications|Notification system, take two]]
+</div>
-* IRC channel: #sumodev
+</div>
-=== Obsolete docs ===
+[[Category:Support]]
-* [[Support:Overview|Overview]]
-* [[Support/Mobile|Mobile Support]]
-* [[Support:Article_list|Initial list of articles for first version the Knowledge Base]]
-* [[Support:Alpha_Article_Tracking|Alpha article tracking page]](moved to support site)
-* [[Support:Style_Guide|Manual of Style]](moved to support site)
-* [[Support:Getting_Started|Contributor Home Page]](moved to support site)
-* [[Support:How_to_Create_Screenshots|How to create screenshots]]
-* [[Support:Links_to_KB|Mozilla web site Knowledge Base that needed switching]]
-* [[Support/mz_credits|Pages in need of MozillaZine credit]]
-* [[Support:PRD|Product Requirements]]
-* [[Support:Future forum ideas|Future Forum Ideas]]
-* [[Support:IncreasingContributions|Increasing Contributions]]
-* [[Support:CurrentProjects|Current Projects]]
-* [[Support/In-product|In-product help tracking]]
-* [[Support/Firefox3:Articles|Articles needing updates for Firefox 3]]
-* [[Support/l10n]]
-* [[Support:Search_Implementation|Search Implementation Plan]]
-* [[Support:Search_Requirements|Search requirements]]
-* [[Support/VideoContest|Video Contest]]
-* [[Support/VideoContest:Guidelines|Video Contest Guidelines]]
-* Initial kick off and brainstorming discussions - [[Support:ImprovingSupportOptions]]
-* Google discussion group [http://groups.google.com/group/mozilla.support.planning mozilla.support.planning]