Support/ForumRedesignPRD: Difference between revisions
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Neil Lee's ideas: [[Support:UX_Ideas_2009]] | Neil Lee's ideas: [[Support:UX_Ideas_2009]] | ||
Cheng Wang's ideas for threadview:[[File:Threadview.png|200px|thumb| | Cheng Wang's ideas for threadview:[[File:Threadview.png|200px|thumb|right]] | ||
Revision as of 19:07, 11 December 2009
User experience
- Ability to respond to e-mail
- Rich-text formatted emails
- Ability to vote "Me too"
- Ability to vote "this solved my problem" (not just the OP)
- "This didn't help? perhaps one of these related threads may match your problem better"
- Feedback vs Support questions?
- Should we still lock solved threads? Plus: prevents people from overwhelming threads (they can me too but not post comments) Minus: it upsets users
- Tracking with cookies or something so that we can ID the OP.
Metrics
- OS + version of Firefox
- tags to group threads
- computer experience level?
- ranked forum threads based on "me too" and "this solved my problem" votes
Contributor experience
- Ability to flag threads for other contributors
- Ability to see "hot" issues (as measured by "me too" votes)
- More exposure for the fact that you can help answer as well as ask questions
Neil Lee's ideas: Support:UX_Ideas_2009
Cheng Wang's ideas for threadview:
