Thunderbird/StatusMeetings/2009-12-22: Difference between revisions

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## [http://blogs.mozillamessaging.com/roland/2009/12/17/call-for-volunteers-for-thunderbird-community-support/ as well blog post asking for help]
## [http://blogs.mozillamessaging.com/roland/2009/12/17/call-for-volunteers-for-thunderbird-community-support/ as well blog post asking for help]
## approximately 100/ day (707/7 new topics still 3.5x higher than week of Dec 1, # of visitors 15X higher than Dec 1: 29000 compared to 2000, down from 35000 last week)
## approximately 100/ day (707/7 new topics still 3.5x higher than week of Dec 1, # of visitors 15X higher than Dec 1: 29000 compared to 2000, down from 35000 last week)
## total new topics:707 total replies from employees and contributors: 297 up from 126 last week ([http://gist.github.com/196464 Ruby Code])
## total new topics:707 total replies from employees and contributors: 297 up from 126 last week, thanks everybody! ([http://gist.github.com/196464 Ruby Code])
### date:20091215 #new support topics:119 resolved 21
### date:20091215 #new support topics:119 resolved 21
### date:20091216 #new support topics:117 resolved 18
### date:20091216 #new support topics:117 resolved 18

Revision as of 06:20, 22 December 2009

Support

Abbreviated report since I am sick, full report on December 29, 2009

  1. Thunderbird 3.0 Top Support Issues
    1. Kaspersky DLL and KPT issue causes blank windows after upgrade from TB 2 to 3 - still awaiting exact Kaspersky executable version and exact Kaspersky DB version in order to notify users on GS
    2. Add-Ons: Where is Lightning? - beta is out, congrats to Lightning team
    3. Compact Header
    4. Untick use name and password
    5. 4GB Gmail issue - Bienvenu working on fix for Thunderbird 3.1
    6. duplicate folders after TB2 to TB3 upgrade
    7. opening IMAP text attachments is broken
    8. sometimes have to delete SMTP password after upgrading from TB 2.0 to 3.0 in order to send email
    9. Smart Folders UI is not intuitive
  2. SUMO for MoMo aka SuMoMo
    1. theming almost done, last 10%, in this case the SUMO search, is the hardest, pushing for before Christmas
    2. since SuMoMo uses SSL, waiting for GS to give us GS widget code that works with SSL, expecting a fix before Christmas (not rocket science since since all the GS widgets except the Satisfaction Search widget that we are using allow SSL)
    3. JenZed is going to help with SuMoMo content, thanks Jen!
  3. Key Support stats from the following graphic:
    1. asked SUMO folks for help
    2. as well blog post asking for help
    3. approximately 100/ day (707/7 new topics still 3.5x higher than week of Dec 1, # of visitors 15X higher than Dec 1: 29000 compared to 2000, down from 35000 last week)
    4. total new topics:707 total replies from employees and contributors: 297 up from 126 last week, thanks everybody! (Ruby Code)
      1. date:20091215 #new support topics:119 resolved 21
      2. date:20091216 #new support topics:117 resolved 18
      3. date:20091217 #new support topics:107 resolved 23
      4. date:20091218 #new support topics:83 resolved 28
      5. date:20091219 #new support topics:57 resolved 10
      6. date:20091220 #new support topics:66 resolved 17
      7. date:20091221 #new support topics:75 resolved 29

15-21Dec-09-Community stats for Mozilla Messaging.png

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