Webmaker/Engagement Ladder

What we're shipping in Q2

• In Q1 we documented our engagement ladder, listed conversion points, and shipped early dashboards and prototypes. In Q2 we'll focus on three key sprints:
  • 1) DEFINITIONS -- completing our draft spreadsheet. Listing the key conversion points, user behaviors and responses we want.
  • 2) INFRASTRUCTURE -- the plumbing we need to a) count and b) drive those responses.
  • 3) COMMUNICATIONS -- the copy and messages those responses require. Encouragement and further calls to action when users do good stuff.

Key documentation for these sprints

• DEFINITIONS SPREADSHEET (draft) -- Conversion Points. A detailed list of engagement tasks, responses, and incentives.
• CONTRIBUTION DASHBOARD (prototype) -- starting to pull in and visualize contributor data
• ENGAGEMENT LADDER. How Webmaker contributors TEACH, BUILD and ORGANIZE

SPRINT 1: DEFINITIONS v2 (April 11)

"Define conversion points when people take action. Showing how they move from User-> Supporter-> Contributor"

• Goal: Ensure the top 3 - 5 uses stories we care about most are well filled in. Audit the existing process for each. Make sure it's good. Optimize where necessary.
  • user signs up for account
  • user adds an event

Out of scope for this sprint:

• user's teaching kit get remixed / localized

Rather than trying to do everything to start.

• Roles: R: Michelle A: Claw C: Amira, Jbuck, Andrea I: webmaker-dev, mozteach
• Bugzilla: Component: Engagement Ladder | Whiteboard tag: [definitions] | File one of these tickets
• Milestones: (to come)

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

SPRINT 2: INFRASTRUCTURE v2 (May 1?)

We need to a) count and b) respond to contributors. And deliver them segmented engagements -- custom responses to specific behaviors.

• Goal: Trigger counting and communications for 3 - 5 top use cases documented in the "definitions" sprint.
• Roles: R: Jbuck A: Brett C: Adam, Michelle, Andrea I: mozteach, webmaker-dev, engagement team
• Bugzilla: Component: Engagement Ladder | Whiteboard tag: [infrastructure] | [1] File one of these tickets]
• Milestones: (to come)

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

SPRINT 3: COMMUNICATIONS v2 (May 1?)

Recognize and celebrate contributors. Send them targeted communications with the right follow-ups and Calls to Action.

• Goal: Send targetted communications for 3 - 5 top use cases documented in the "definitions" sprint.
• Roles: R: Lainie A: Brett C: Amira, Jbuck, ErikaD I: mozteach, webmaker-dev, engagement team
• Bugzilla: Component: Engagement Ladder | Whiteboard tag: [communications] | File one of these tickets
• Milestones: (to come)

Drafts:

• Event email copy -- draft of current copy we're using for event email responses

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

Quick Links

Engagement Ladder tickets

• File a ticket
• See all tickets
• [Watch the Engagement Ladder component (to come)]