Support/Kitsune/KB/FAQ

How to localize the User Interface?

We localize the User Interface on Verbatim: http://localize.mozilla.org/projects/sumo/

Please send an email to atopal%mozilla.com if you don't know what to do on Verbatim.

How to localize the start page?

The new startpage consists of 3 parts, the upper part with the mascot and the right sidebar are located in Verbatim. The lower left and middle panels are normal Wiki pages:

If you've translated the strings in Verbatim, you're mostly done already, that leaves the left sidebar and the middle panel. In both cases you don't need to translate the linked page titles that you see as bullets points, they will be automatically translated if you have translated the articles as usual. You only need to translate the headings.

Wikipage 1, the left sidebar: https://support.mozilla.com/en-US/kb/home-page-quick

Wikipage 2, middle panel: https://support.mozilla.com/en-US/kb/home-page-explore

Note (smo): you have to be logged in to be able to edit of course. If you log on any of these two pages, note that you will land on the home page, which so look closely at the page name, before getting confused.

How does dynamic content work in the new system?

In this new system we solve the need for content snippets in a broad way: Everything is a wiki article, and behaves like a wiki article with history, localization tracking etc. Templates look like this: T:templatename, and can be found under /kb/templatename

Where is the list of all articles?

https://support-stage.mozilla.com/en-US/kb/all

How does the minor/major edit system work?

We have 3 levels of edits of English articles in the new syystem

1. minor edit = Punctuation and spelling errors, no one is notified of this change
2. major edit/content change = more than minor edit, but the change doesn’t diminish the value of the localized articles. Only localizers are notified by mail.
3. major edits/translation = This major edit changes the content of the article so much that the value of the localization is severely diminished. Localizers are notified about the change and the localized page get an ‚out of date‘ header, telling readers that the article is not up to date anymore.