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This plan describes the scope and schedule for tasks to make Android a tier 1 platform on SUMO. | This plan describes the scope and schedule for tasks to make Android a tier 1 platform on SUMO. | ||
== | =Optimize for Small Screens= | ||
Optimize Knowledge Base articles for mobile, replace all multi-screen shots and mobile feature videos with animated gifs. Filed bug to fix broken redirect to mobile downloads page,see 672863. | |||
[[Image:awesome1.gif]] | |||
The view of forum questions should be optimized for mobile devices. | |||
[[Image:Forums_mobile.png]] | |||
The Mobile | =Expand Self-Service Support Content= | ||
The following screenshot shows the existing Mobile knowledge base articles, color coded according to Topics. | |||
[[Image:Mobile_support.gif]] | |||
[[Image: | These topic areas map to the existing topics for Desktop platforms, as follows. | ||
[[Image:Desktop_support.gif]] | |||
This plan proposes the following new mobile articles (red bullets) to bring the Mobile knowledge base for Android on par with the knowledge base articles for desktop: | |||
[[Image:Mobile_articles.gif]] | |||
==Firefox 6.0 Mobile Documentation== | |||
Update documentation and screenshots for the following FF6 features. | |||
* Update Getting Started with Firefox Mobile article for Site Identity menu changes and hardware menu changes (save to PDF, find in page, forget password, share page, add search engine, and clear site preferences). | |||
* Document simplified form assistant with additional Next button in keyboard. | |||
==Firefox 7.0 Mobile Documentation== | |||
Develop the following documentation for FF7 release and deliver to localization teams. | |||
* Text Selection for copy/paste<br> | |||
* Language picker button on first run start page and in preferences<br> | |||
* Quit option in identity menu/hardware menu | |||
* | * Session history | ||
==Add-Ons Content Development== | |||
This plan also proposes augmenting documentation for add-ons as follows: | |||
* User agent changes in Phony for desktop view | |||
* Clear history and bookmarks with Cleary<br> | |||
* Ad-block | |||
=Paths to Mobile Support= | |||
Creating clear and intuitive paths to mobile support is an important part of making Android a top tier platform on SUMO. The web pages in this section should be updated to provide the best experience for Android users who need support. | |||
==Mozilla.com== | |||
The Mobile Release Notes should take users to http://support.mozilla.com/mobile page rather than directly to the forum page at https://support.mozilla.com/en-US/questions?tagged=mobile. | |||
[[Image:android_relnotes.gif|600px]] | |||
The Mobile release notes FAQ section should include a pointer to http://support.mozilla.com/mobile. | |||
[[Image:android_RN_faq.gif|400px]] | |||
[[Image: | |||
The Mobile platforms page should be fixed to correctly point to support.mozilla.com/mobile, see https://bugzilla.mozilla.org/show_bug.cgi?id=669783. A redesign of http://support.mozilla.com/kb/will-firefox-work-on-my-device page should also be considered for scalability. | |||
[[Image:mobile_platforms.gif|500px]] | |||
The Get Involved web page for mobile at http://www.mozilla.com/en-US/mobile/getinvolved/ should include SUMO information. | |||
[[Image:get_involved.gif|600px]] | |||
The Mobile FAQ should include an Additional Resources section with SUMO links and refer to SUMO for help with using Firefox Mobile. | |||
[[Image:faq.gif|600px]] | |||
==Facebook== | |||
The Website section of the Firefox Mobile Facebook page http://www.facebook.com/firefoxformobile?sk=info should be updated to include a link to http://support.mozilla.com/mobile. | |||
[[Image:facebook.gif|600px]] | |||
==In-product Pages== | |||
The about:home page for mobile should be updated to include an icon for Help and track 563661 about:support page development for mobile. | |||
[[Image:about_home.gif]] | |||
==Android Market== | |||
*Use auto-responder on FirefoxforAndroid@mozilla.com alias which directs users to SUMO and Input | |||
*Add information about support.mozilla.com to description of Firefox in Android Market | |||
=Grow and Strengthen Community of Experts= | |||
This plan proposes community development efforts beginning in 2011Q3 which will create a foundation for supporting the emerging mobile community over time and encouraging long-term stability. | |||
[[Image: | *Outreach to local groups, and start new groups | ||
[[Image:meetup.gif|700px]] | |||
*Establish role in the community by introductions on forum and video blog, weekly blogging, monthly dashboard updates and daily forum posts http://blog.mozilla.com/sumo | |||
*Remove barriers to contribution | |||
* | *Outreach to global groups | ||
=Provide Regular Reports= | |||
This plan includes reporting summary data of support insights to drive mobile development priorities with product, engineering and QA teams on a weekly basis. | |||
[[Image:Sumo-questions-july1-8.png|400px]] | |||
* | *Action items -- what problems can we solve now, how can they be solved. | ||
** Focus on specific/reproducible items | |||
** Urgent items need to be brought to light quickly | |||
*List of issues/bugs and numbers (some sense) | |||
** Gather data from input.mozilla.com | |||
** Gather info from tag usage (if possible) | |||
** What are the solutions being proposed | |||
*Data from forums and input | |||
*Search terms | |||
*Article visits | |||
*Overall traffic | |||
==Report Effectiveness of Mobile Support Offerings to SUMO== | |||
* | *Solutions posted | ||
* | *Questions answered | ||
* | *Helpful articles | ||
* | *New questions asked | ||
* | *Most viewed articles versus most asked questions | ||
===Revision History=== | |||
Version 1.0, July 8th based on David's Version 6.0 Mobile Support Plan from January | Version 1.0, July 8th based on David's Version 6.0 Mobile Support Plan from January | ||