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Mobile Support Project Page: Difference between revisions
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===Mozilla.com=== | ===Mozilla.com=== | ||
The Mobile Release Notes should take users to | The Mobile Release Notes should take users to http://support.mozilla.com/mobile page rather than directly to the forum page at https://support.mozilla.com/en-US/questions?tagged=mobile. | ||
[[Image:android_relnotes.gif|600px]] | |||
The Mobile release notes FAQ section should include a pointer to http://support.mozilla.com/mobile. | |||
[[Image:android_RN_faq.gif|700px]] | |||
The Mobile platforms page should be fixed to correctly point to support.mozilla.com/mobile, see https://bugzilla.mozilla.org/show_bug.cgi?id=669783 | |||
[[Image:mobile_platforms.gif|500px]] | |||
The Get Involved web page for mobile at http://www.mozilla.com/en-US/mobile/getinvolved/ should include SUMO information. | |||
[[Image:get_involved.gif|600px]] | |||
The Mobile FAQ should include an Additional Resources section with SUMO links and refer to SUMO for help with using Firefox Mobile. | |||
[[Image:faq.gif|600px]] | |||
The Website section of the Firefox Mobile Facebook page http://www.facebook.com/firefoxformobile?sk=info should be updated to include a link to http://support.mozilla.com/mobile. | |||
[[Image:facebook.gif|600px]] | |||
The about:home page for mobile should be updated to include an icon for Help. | |||
[[Image:about_home.gif]] | |||
*Develop about:support page for mobile, track 563661 | |||
*Use auto-responder on FirefoxforAndroid@mozilla.com alias which directs users to SUMO and Input | *Use auto-responder on FirefoxforAndroid@mozilla.com alias which directs users to SUMO and Input | ||
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*Add information about support.mozilla.com to description of Firefox in Android Market | *Add information about support.mozilla.com to description of Firefox in Android Market | ||
==Optimize the entire website experience for small screens== | |||
The view of forum questions should be optimized for mobile devices. | |||
[[Image:forums_mobile.gif]] | |||
*Optimize | *Optimize Knowledge Base articles for mobile, replace all multi-screen shots with animated gifs. | ||
[[Image:awsome_bar1.gif]] | |||
*Replace mobile feature videos with annotated animated gifs | *Replace mobile feature videos with annotated animated gifs | ||
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<br> | <br> | ||
==Expand and optimize the self-service support content== | |||
[[Image:mobile_support.gif]] | |||
*Propose Redesign of will-firefox-work-on-my-device page for scalability | *Propose Redesign of will-firefox-work-on-my-device page for scalability | ||
*Propose new mobile articles: | *Propose new mobile articles: | ||
[[Image:mobile_articles.gif]] | |||
**security for android | **security for android | ||
-malware attacks | -malware attacks | ||
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Report summary data for mobile development priorities: | Report summary data for mobile development priorities: | ||
[[Image:Sumo-questions-july1-8.png]] | |||
Action items -- what problems can we solve now, how can they be solved. | Action items -- what problems can we solve now, how can they be solved. | ||
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*outreach to local groups, and starting new groups | *outreach to local groups, and starting new groups | ||
[[Image:meetup.gif]] | |||
*outreach to global groups | *outreach to global groups | ||