KB contributor growth

Editors

• Make SUMO a fun place to contribute
• Increase awareness of SUMO among MoCo employees and increase participation
• Improve automated feedback and processes to welcome new contributors; part of this is keeping an eye on new contributors, reaching out to them and using a softer hand when reviewing their first contributions to give them a positive experience of working on SUMO.
• Increase outreach to new editors, this includes documentation and knowledge-sharing around what it means to review articles, how it is done and how to become one
• Continue KB editors meeting and invite new editors to join; this is important for knowledge-sharing and information exchange around new processes as well as understanding the experience new editors have with our platform, so we can make the right tweaks to improve it
• Additional documentation
  • Keywords documentation
  • Screenshot documentation
  • How to become a reviewer criteria

Reviewers

• Document reviewer tasks more clearly
  • Reviewing guidelines
    • Draft of both of these - https://support.mozilla.com/en-US/forums/knowledge-base-articles/707778
  • Ready for L10n guidelines
• Identify new reviewers and promote them
  • [DONE] rnewman
  • [DONE] Matt Brubeck
  • [DONE] Jason