Stewards/Coding/CommunityManager

Community Manager, Coding

SUMO, Mozilla's community-powered support project with a mission to help people have a great experience on the web, is rapidly growing.

Today, the support community has hundreds of active monthly contributors -- but we're aiming for thousands! We're looking for a passionated community star to join the SUMO team and help lead efforts to grow our SUMO community and build stronger relations between community members by leading activities, engaging in discussions, organizing offline meetups, and communicating in the open through blogs and social media.

Other responsibilities include administrating the support website (support.mozilla.org), helping new contributors get up to speed on SUMO, establishing community guidelines, and helping Firefox users directly.

Because of our global community and localization efforts, the Support Community Manager is preferably bilingual and can work from anywhere in the world, although candidates from Europe or the Americas are preferred due to the time zones.

Additionally, most roles are available for remote work, or if you are near one of our offices we're happy to provide a desk and many delicious snacks. Offices in (San Francisco, Mountain View, London, Paris, Auckland, Toronto, Vancouver, Taipei) 


Responsibilities:

• Lead efforts to grow, expand and strengthen Mozilla's support community
• Coordinate efforts with Community Engagement team and localization communities
• Assist with the planning and organization of support-related community events, and participate at key conferences, tradeshows, and open source events
• Facilitate and lead communication through social media and blogs

Requirements:

• Proven track record of volunteer/open source community management experience
• Experience with organizing offline community meetups and giving public talks
• Strong communication skills and desire to plan, discuss, and solicit feedback in the open
• Ability to think, plan and execute resourcefully, with minimal supervision
• Strong knowledge and passion about Mozilla and open source
• Knowledge of a second language is a huge plus

---

jdm's thoughts on responsibilities and requirements:

• audit existing contribution paths, prune those that are ineffective, and spruce up the rest to make them more inviting
• collaborate with development teams to provide an effective on-ramping process for new contributors
• investigate new methods to measure code contributions
• develop tools to better highlight community contributions and contributors
• consider (and enact!) new ways of reaching talented programmers who are not yet part of the community

• knowledge of infrastructure/web languages a plus (python, javascript, html/css)