Sumo/IRC-meetings/march2012

[21:19] �31�<�satdav�>���30 Welcome to the sumo meeting for march 2012 [21:19] �31�<�satdav�>���30 the agenda for todays meeting is on https://etherpad.mozilla.org/sumo-meeting-1-3-2012 [21:19] �18�<��24feer56�>�� Welcome! [21:20] �31�<�satdav�>���30 Welcome everyone [21:20] �31�<�satdav�>���30 the previous minutes can be seen on the sumo thread https://support.mozilla.org/en-US/forums/contributors/708118?last=45038 [21:20] �18�<��26rosana�>�� :) thank you for making it [21:20] �18�<��24feer56�>�� Is that all? or is there more people? [21:21] �31�<�satdav�>���30 their is more andrew [21:22] �31�<�satdav�>���30 first on the agenda tonight is Sumo Forums - what feature would you as a contributor like to see in the forums [21:22] �18�<��24feer56�>�� Which forum? Contributors or questions? [21:22] �31�<�satdav�>���30 well its both the same [21:22] �31�<�satdav�>���30 well all of them i am regarding it to be [21:23] �18�<��26rosana�>�� what do you think is nice to have? [21:24] �18�<��24feer56�>�� Not really. Maybe an easier way to track who's question is resolved and in a different pile and then the unresolved in a different pile for the ones we've contributed to. [21:24] �31�<�satdav�>���30 well I was speaking to the dev team and they have conformed browser ID is getting added [21:24] �31�<�satdav�>���30 true feer56 [21:25] �31�<�satdav�>���30 I have asked the dev team to join [21:26] �18�<��25madalina�>�� feer56: do you mean solved or replied? [21:26] �31�<�satdav�>���30 madalina, I guess thats what he means [21:26] �18�<��24feer56�>�� Solved to not be seen again. [21:27] �18�<��25madalina�>�� ok got it [21:27] �18�<��29Ziggy_Maes�>�� If I may? [21:27] �31�<�satdav�>���30 go ahead Ziggy_Maes [21:27] �18�<��24feer56�>�� Yes Ziggy_Maes. [21:27] �19*� �19�michelleluna �(michellelu@moz-9B30C0BD.hsd1.ca.comcast.net) has joined #sumomeet [21:27] �22*� killer sets mode +a #sumomeet michelleluna [21:27] �22*� �26killer� gives channel operator status to�26 michelleluna [21:27] �23*� �23michelleluna has quit (��23��Client exited��23) [21:27] �19*� �19�r1cky �(r1cky@moz-5351E215.slicehost.net) has joined #sumomeet [21:28] �18�<��29Ziggy_Maes�>�� Since the forums are generating lots of questions, and they seem to be pretty advanced... Last time I told Michelle that it'd be really nice to have some way of tracking the current question (as in, a personal notepad). I don't know if anyone read last month's logs, I talked about it starting 3:36PM [21:28] �19*� �19�michelleluna �(michellelu@moz-9B30C0BD.hsd1.ca.comcast.net) has joined #sumomeet [21:28] �22*� killer sets mode +a #sumomeet michelleluna [21:28] �22*� �26killer� gives channel operator status to�26 michelleluna [21:28] �31�<�satdav�>���30 r1cky, we are discussion some stuff relating to the forums the now some of the stuff is dev related [21:29] �18�<��24feer56�>�� Yes, I remember that Ziggy_Maes. [21:29] �18�<��24feer56�>�� https://etherpad.mozilla.org/sumo-day-02-16-2012 [21:29] �18�<��24feer56�>�� Am I correct? [21:29] �31�<�satdav�>���30 http://pastebin.mozilla.org/1497699 [21:30] �31�<�satdav�>���30 thats the sumo day feer56 thats differnet to the meets [21:30] �31�<�satdav�>���30 that pastebin is a log of whats been said upto now [21:30] �18�<��26rosana�>�� this sounds like the type of feedback that Topal could use, when planing the next features [21:30] �31�<�satdav�>���30 yes true [21:30] �18�<��29Ziggy_Maes�>�� Well, if anyone wonders, I'm talking about these logs: https://support.mozilla.org/en-US/forums/contributors/708118?last=45038 [21:30] �18�<��24feer56�>�� Yea, somebody wanna notify him. [21:31] �18�<��26rosana�>�� maybe if we put something more specific on an etherpad he can include that in his product plans [21:31] �31�<�satdav�>���30 true [21:31] �18�<��24feer56�>�� OKay. [21:31] �18�<��26rosana�>�� so how about creating an etherpad for that kind of feedback [21:31] �21��<�feer56�>���21 satdav: You want to do that? [21:31] �18�<��26rosana�>�� he could always look at it and you can constantly update it [21:32] �18�<��25madalina�>�� we can set it as an action item for Topal and we can follow up on that [21:32] �31�<�satdav�>���30 would a bug not be better assigned to topal [21:32] �31�<�satdav�>���30 then he can update it as soon as it happens [21:32] �18�<��26rosana�>�� we should keep in mind, that it's not possible to implement all feature requests, but I'm sure that the dev team and Topal are more than happy to have your feedback! [21:32] �18�<��24feer56�>�� rosana: Of course! [21:32] �31�<�satdav�>���30 rosana, r1cky is from the dev team [21:33] �18�<��25r1cky�>�� yeah but Topal is the product owner [21:33] �31�<�satdav�>���30 true [21:33] �18�<��25r1cky�>�� He prioritizes features and such [21:33] �19*� �19�matthewrbowker �(matthewrbo@AADAA470.9D9C3E79.3ED9AD7C.IP) has joined #sumomeet [21:33] �31�<�satdav�>���30 so whats the best way to give him feedback on r1cky [21:33] �31�<�satdav�>���30 Welcome to the meeting matthewrbowker [21:33] �18�<��25r1cky�>�� I think summarize proposals into forum posts [21:34] �18�<��24feer56�>�� That should be good once this meeting is all over. [21:34] �18* �26matthewrbowker� waves. [21:34] �18�<��26matthewrbowker�>�� Sorry I'm late [21:34] �31�<�satdav�>���30 its fine [21:34] �31�<�satdav�>���30 its fine matthewrbowker we decided to start early today as we had a lot of people here [21:35] �18�<��26rosana�>�� I think we can start with an etherpad and tweak the feature request until it goes in the forums [21:35] �31�<�satdav�>���30 OK [21:35] �18�<��26rosana�>�� btw hello matthewrbow! [21:35] �31�<�satdav�>���30 rosana, I will set up one [21:35] �21��<�rosana�>���21 satdav thanks! [21:35] �18* �26matthewrbowker� waves to rosana [21:36] �18�<��26rosana�>�� that could be a good way of first having a "convesation" between contributors and being able to provide good requests to Topal [21:36] �31�<�satdav�>���30 https://etherpad.mozilla.org/sumodev-feature-requests [21:36] �31�<�satdav�>���30 their you guys go [21:36] �18�<��24feer56�>�� Thank you. [21:36] �31�<�satdav�>���30 will make a post about it [21:37] �18�<��25madalina�>�� sounds good [21:37] �18�<��26rosana�>�� great :) [21:38] �31�<�satdav�>���30 made a post for it [21:39] �31�<�satdav�>���30 we all done with Sumo Forums - what feature would you as a contributor like to see in the forums [21:39] �18�<��24feer56�>�� I think so - unless anybody else have anything to say? [21:40] �31�<�satdav�>���30 should we move on to the mobile one since r1cky is here as he maybe knows if they are doing a mobile theme or site [21:41] �31�<�satdav�>���30 or cary on as the agenda plans [21:41] �31�<�satdav�>���30 next on the agenda is Facebook page your feedback http://www.facebook.com/mozillasupport [21:43] �31�<�satdav�>���30 As some of you is aware we started doing support on facebook last may, We have had a lot of possitive stuff relating to it [21:43] �31�<�satdav�>���30 me Ishaq and feer56 are some of the helpers on it [21:44] �18* �26matthewrbowker� just learned about it. Cool idea! [21:44] �21��<�feer56�>���21 satdav: We have a survey did a while back? [21:44] �18�<��24feer56�>�� done* [21:45] �18�<��24feer56�>�� matthewrbowker: Its it cool. [21:45] �31�<�satdav�>���30 feer56, can you mind the survey link [21:45] �18�<��24feer56�>�� http://kwiksurveys.com/online-survey.php?surveyID=NHEJFN_a93fd3a&u=supportsurvey is the survey we had people do. [21:45] �18�<��24feer56�>�� http://kwiksurveys.com/results-overview.php?surveyID=NHEJFN_a93fd3a&mode=4 [21:45] �18�<��24feer56�>�� results are in there [21:45] �21��<�feer56�>���21 Password is "firefox" without quote I believe - correct satdav? [21:46] �18�<��25madalina�>�� this is very cool we actually want to work more on using facebook support from now on [21:47] �18�<��24feer56�>�� Yes - but the original page where people post questions first is where support is better provided or people with issues to be directed to the support page. [21:47] �21��<�madalina�>���21 satdav: do you get a lot of questions? [21:47] �31�<�satdav�>���30 yes but we do get a lot of questions [21:47] �18�<��24feer56�>�� madalina: About a few times a week. [21:47] �22*� You've invited�26 williamr� to�26 #sumomeet� (�26concrete.mozilla.org�) [21:47] �22*� satdav invited williamr into the channel. [21:48] �18�<��24feer56�>�� matthewrbowker and ziggy_maes thanks for the like! [21:48] �31�<�satdav�>���30 we are recuiting new menbers daily [21:48] �18�<��26matthewrbowker�>�� feer56: np :) [21:48] �31�<�satdav�>���30 well this week [21:48] �21��<�feer56�>���21 satdav: daily? [21:49] �31�<�satdav�>���30 matthewrbowker, do you want to be a support menber on it [21:49] �18�<��25madalina�>�� that's great! what are the problems that you have encountered? [21:49] �31�<�satdav�>���30 if so you are hired [21:49] �31�<�satdav�>���30 one of the many problems are marketing it [21:49] �31�<�satdav�>���30 I would say [21:49] �21��<�matthewrbowker�>���21 satdav: Yes, tha'd be great! I enjoy doing support but I can't actually write for the kb because of time. [21:49] �18�<��24feer56�>�� madalina: Our biggest we need helpers in is for T-Bird and SeaMonkey [21:50] �21��<�feer56�>���21 satdav: Do you want to add him or should I? [21:51] �18�<��25madalina�>�� ok we will need to work on promotion and expanding the whole thing [21:51] �31�<�satdav�>���30 I will [21:51] �18�<��25madalina�>�� but it def looks good [21:51] �18�<��24feer56�>�� madalina: Yes we do! [21:52] �18�<��25madalina�>�� so let's talk about it further and see how we can do that :) [21:52] �31�<�satdav�>���30 feer56, you are better to do it [21:53] �31�<�satdav�>���30 http://www.facebook.com/groups/mozhelp.agents/?ref=ts [21:53] �31�<�satdav�>���30 matt request to join their [21:53] �31�<�satdav�>���30 thats the back end chat we have for the contributors to discuss the page [21:53] �18�<��24feer56�>�� matthewrbow: Hit me up a friend request. facebook.com/guessit21 [21:53] �18�<��24feer56�>�� https://facebook.com/guessit21 [21:54] �31�<�satdav�>���30 also do the same with me facebook.com/satdav [21:55] �31�<�satdav�>���30 rosana, you still with us [21:55] �18�<��26rosana�>�� yes, I'm here [21:55] �31�<�satdav�>���30 or michelleluna or Ziggy_Maes as you have went quiet [21:55] �18�<��29Ziggy_Maes�>�� Yeah I am [21:55] �31�<�satdav�>���30 OK [21:55] �21��<�matthewrbowker�>���21 satdav feer56 Done :) [21:55] �31�<�satdav�>���30 we are also looking for translators for the page madalina [21:55] �31�<�satdav�>���30 cool will accept it m8 [21:56] �31�<�satdav�>���30 accepted it their [21:57] �18�<��29Ziggy_Maes�>�� Uhm could we please get back to the meeting points, instead of actually working on things? I mean, otherwise there's no point in having a meeting (no offence ;) ) [21:57] �18�<��24feer56�>�� matthewrbowker: Done and done. [21:57] �18�<��25madalina�>�� ok, so let's start an etherpad where we can put down what you guys have been doing and how can we expand on it [21:57] �31�<�satdav�>���30 I will [21:57] �18�<��25madalina�>�� sorry Ziggy_Maes got carries away :) [21:57] �21��<�feer56�>���21 ziggy_maes: Awaiting for satdav now. [21:57] �18�<��26matthewrbowker�>�� feer56 satdev: Thanks :) [21:58] �18�<��29Ziggy_Maes�>�� No problem, just asking ;) [21:58] �31�<�satdav�>���30 Ziggy_Maes, but we are still on about the facebook page [21:58] �18�<��24feer56�>�� Ill be in about 20-25 minutes. [21:58] �18�<��24feer56�>�� I'l be back* [21:58] �31�<�satdav�>���30 r1cky, you might be able to help with the next question [21:58] �21��<�Ziggy_Maes�>���21 satdav: Yeah no I mean, I'm okay with discussing it! It's just that I feel that recruiting etc should happen once the meeting is done, otherwise this'll be a very, very long meeting. [21:59] �31�<�satdav�>���30 OK [21:59] �31�<�satdav�>���30 I will go back to that at the end [21:59] �18�<��26matthewrbowker�>�� OK, switching internet for a minute. BRB [21:59] �31�<�satdav�>���30 so the next point on the agenda is welcome new staff / welcoming new contributors [21:59] �31�<�satdav�>���30 OK matthewrbowker thats fine [22:00] �31�<�satdav�>���30 I would like to welcome madalina to the sumo team and tylor [22:00] �31�<�satdav�>���30 also all of the new contrubitors [22:00] �18�<��26rosana�>�� that was my point [22:00] �18�<��26rosana�>�� :) [22:00] �18�<��26rosana�>�� yes [22:01] �18�<��26rosana�>�� but I also wanted to talk about how we welcome new contributors to SUMO [22:01] �23*� �23matthewrbowker has quit (��23��Ping timeout��23) [22:01] �31�<�satdav�>���30 OK [22:01] �31�<�satdav�>���30 wait till matt comes back [22:01] �18�<��24feer56�>�� rosana: That's what it good. [22:01] �18�<��26rosana�>�� I started recruiting people and welcoming them on the forums [22:01] �18�<��24feer56�>�� I think michelleluna thanks for their contributions? [22:01] �18�<��26rosana�>�� I'll wait, sorry [22:01] �18�<��24feer56�>�� michelleluna: Ping. [22:02] �19*� �19�Bubo �(Bubo@moz-2BB789A1.stanford.edu) has joined #sumomeet [22:02] �18�<��28michelleluna�>�� I have done a couple of things, that rosana will be doing more of [22:02] �31�<�satdav�>���30 hi Bubo [22:02] �18�<��24feer56�>�� Okay. Thanks michelleluna. [22:02] �18�<��26rosana�>�� hey bubo [22:02] �18�<��26rosana�>�� :) [22:03] �18�<��28michelleluna�>�� and madalina will also as she recruits new helpers, I suspect [22:03] �18�<��24feer56�>�� Ok, ill be back in 20 minutes. [22:03] �31�<�satdav�>���30 Ok feer56 will post logs to you [22:03] �18�<��25madalina�>�� yes, i'm going to help out with that too [22:04] �19*� �19�Lucy �(Lucy@moz-D480481C.cpe.net.cable.rogers.com) has joined #sumomeet [22:04] �18�<��26rosana�>�� shall we wait another bit for matt? [22:04] �31�<�satdav�>���30 what do you think [22:04] �31�<�satdav�>���30 we should just carry on [22:04] �31�<�satdav�>���30 next on the agenda is ReMo SUMO SIG update [22:05] �18�<��26rosana�>�� I was saying that I will try to bring more new people to the forums [22:05] �31�<�satdav�>���30 rosana, do you want to talk about that [22:05] �18�<��26rosana�>�� :) [22:05] �31�<�satdav�>���30 or would Lucy be better if she is free [22:05] �18�<��26rosana�>�� I wanted to ask all of you to help us making those new contributors feeling home :) [22:06] �18�<��29Lucy�>�� well I wouldn't have joined if i wasn't free ;) [22:06] �18�<��29Lucy�>�� but can't say if i'm better [22:06] �31�<�satdav�>���30 !op madalina r1cky [22:06] �19*� �19�tan �(tanner@66090057.89B7F6A1.E1FC2552.IP) has joined #sumomeet [22:07] �31�<�satdav�>���30 !op r1cky [22:07] �22*� �26killer� gives channel operator status to�26 r1cky [22:07] �18�<��29Lucy�>�� I have a coment before things start [22:07] �31�<�satdav�>���30 !op madalina [22:07] �22*� �26killer� gives channel operator status to�26 madalina [22:07] �31�<�satdav�>���30 OK go ahead lucy [22:07] �18�<��29Lucy�>�� it would really help to get more participation if more of the content was shared in the forum [22:07] �18�<��26rosana�>�� so if you see new faces, you can try to help them get started, and then we'll have more of us [22:07] �18�<��26rosana�>�� what content do you mean Lucy? [22:07] �18�<��29Lucy�>�� I wouldn't have joined this meeting if i hadn't been asked (omg busy) but looking at the agenda, I do have answers and thoughts on those topics [22:08] �18�<��29Lucy�>�� I know yo uguys are working on that, it's something I mention a lot, but not sure if I'm ever specific enough to get the point across [22:08] �29*� �29Topic for #sumomeet� �29is: Welcome to the Sumo meeting channel https://support.mozilla.org/en-US/forums/contributors/708138?last=45039 agenda https://etherpad.mozilla.org/sumo-meeting-1-3-2012 [22:08] �29*� �29Topic for #sumomeet� �29set by satdav� �29at Tue Feb 07 18:30:23 2012 [22:08] �18�<��29Lucy�>�� so the meeting notes posted on forum will say "get news about forum progress" but that means nothing. put a little "teaser" if you will [22:09] �31�<�satdav�>���30 OK [22:09] �18�<��29Lucy�>�� maybe post the full agenda in the forum with the meeting announcement, not just the link [22:09] �31�<�satdav�>���30 thats what i done for the minutes [22:09] �31�<�satdav�>���30 can we speak about that at the end [22:09] �18�<��29Lucy�>�� sure [22:10] �31�<�satdav�>���30 we should move on, someone posted Any news with LiveChat or still in hiatus as of the moment? [22:10] �18�<��29Ziggy_Maes�>�� We skipped the SIG update [22:11] �19*� �19�rosana_ �(rosana@moz-2998D33A.versanet.de) has joined #sumomeet [22:11] �31�<�satdav�>���30 sorry [22:11] �31�<�satdav�>���30 Ziggy_Maes, we done it their [22:11] �31�<�satdav�>���30 as rosana done it [22:11] �31�<�satdav�>���30 rosana, can i ask you to make a post regarding the sig update so everyone can see it [22:12] �23*� �23rosana has quit (��23��Ping timeout��23) [22:12] �18�<��20rosana_�>�� you mean in the forums? [22:12] �18�<��29Lucy�>�� something a lot of people do when they use etherpads is fill it out as the meeting goes, so the agenda turns into the minutes [22:12] �31�<�satdav�>���30 yes in the woforums [22:13] �31�<�satdav�>���30 Lucy, minutes are going on the new wiki page [22:13] �18�<��20rosana_�>�� I will make a post about the SIG [22:13] �19*� �19�matthewrbowker �(matthewrbo@AADAA470.9D9C3E79.3ED9AD7C.IP) has joined #sumomeet [22:14] �18�<��26matthewrbowker�>�� Darn it, I hate school wifi! Sorry about that... [22:15] �21��<�Lucy�>���21 satdav: but if you fill in the etherpad you can just copy it over [22:15] �18�<��29Lucy�>�� orthe wikipage can just link to the etherpad [22:15] �18�<��29Lucy�>�� just a suggestion, it seems to work really well [22:15] �18�<��29Lucy�>�� also people coming late can get up to speed [22:17] �31�<�satdav�>���30 its fine matthewrbowker they are crap [22:17] �31�<�satdav�>���30 yes true [22:18] �21��<�Lucy�>���21 satdav: do you still need me or should i just watch for the forum post/ [22:19] �31�<�satdav�>���30 Lucy, if you want to stay you can [22:19] �23*� �23matthewrbowker has quit (��23��Ping timeout��23) [22:19] �31�<�satdav�>���30 matthewrbowker, will update you with logs [22:19] �18�<��20rosana_�>�� should we move on with the agenada? [22:19] �22*� �26satdav� gives channel operator status to�26 rosana_ [22:19] �21��<�Lucy�>���21 satdav: I would but I'm really busy :-\ [22:19] �31�<�satdav�>���30 ok [22:19] �31�<�satdav�>���30 rosana_, we will carry on [22:19] �18�<��29Lucy�>�� I'll stay in chan but I won't be paying attention. Ping me if you do need me [22:19] �29*� �29Topic for #sumomeet� �29is: Welcome to the Sumo meeting channel https://support.mozilla.org/en-US/forums/contributors/708138?last=45039 agenda https://etherpad.mozilla.org/sumo-meeting-1-3-2012 [22:19] �29*� �29Topic for #sumomeet� �29set by satdav� �29at Tue Feb 07 18:30:23 2012 [22:20] �31�<�satdav�>���30 Any news with LiveChat or still in hiatus as of the moment [22:20] �31�<�satdav�>���30 its still in hiatis the now as far as i am conserned [22:20] �31�<�satdav�>���30 added it to the meeting for zzxc to answer but he was not at it on monday [22:21] �18�<��20rosana_�>�� AFAIK it is on hiatus [22:21] �19*� �19�matthewrbowker �(matthewrbo@AADAA470.9D9C3E79.3ED9AD7C.IP) has joined #sumomeet [22:21] �18�<��20rosana_�>�� does anyone of you miss it a lot? [22:22] �18�<��29Lucy�>�� I know the main live chat helpers do [22:22] �21��<�feer56�>���21 I'm back satdav. [22:22] �31�<�satdav�>���30 cool mate [22:22] �18�<��29Lucy�>�� I don't have time to help out much lately, but I just don't like forum support [22:22] �31�<�satdav�>���30 it would be good [22:22] �18�<��24feer56�>�� I do help out on live chat. [22:22] �31�<�satdav�>���30 for it to get back as i have had a lot of people emailing me about it [22:22] �18�<��29Lucy�>�� It could be improved, but most of the problems forum support has aren't problems on live chat [22:23] �18�<��29Lucy�>�� this is why i suggested a forum feature that works like facebook chat, that if you're on at the same time as the user you have a chat, and if you're not it shows up as messages back and forth [22:23] �31�<�satdav�>���30 true [22:23] �31�<�satdav�>���30 was speaking to some companys about it [22:23] �18�<��20rosana_�>�� Lucy: I think this is a good idea, and Topal mentioned it [22:23] �18�<��29Lucy�>�� thanks! [22:24] �31�<�satdav�>���30 and zopon what intergrates with the browser [22:24] �31�<�satdav�>���30 they can help mozilla out [22:24] �18�<��20rosana_�>�� but I think we need to wait until the dev team has time [22:24] �18�<��29Lucy�>�� I think live chat vs forums really comes down to how you like to manage your time, I guess the forum helpers like the time to research an issue then reply later [22:24] �31�<�satdav�>���30 rosana_, that is correct as far as i am conserned [22:24] �18�<��29Lucy�>�� but I much prefer helping someone start to finish, you see how many chats never get followed up on [22:24] �18�<��29Lucy�>�� err how many forum threads i mean [22:24] �18�<��26matthewrbowker�>�� Lucy: +1 [22:25] �18�<��29Lucy�>�� rosana_: for full disclosure, if you didn't already know, I was the original live chat lead [22:25] �18�<��29Lucy�>�� I have a *lot* of thoughts on the matter! [22:25] �31�<�satdav�>���30 Lucy, did you not start up livechat on sumo [22:26] �21��<�Lucy�>���21 satdav: yes, that's what I just meant [22:26] �18�<��29Lucy�>�� i was on the team before djst actually [22:26] �18�<��20rosana_�>�� Lucy: thanks I was aware that you have been a very active member, but wasn't aware that you started the live chat [22:27] �18�<��29Lucy�>�� rosana_: I'd be happy to speak candidly over email or private message sometime if you'd ever find that helpful [22:27] �18�<��20rosana_�>�� Lucy: that would be great [22:27] �31�<�satdav�>���30 Lucy, so was it you who started up sumo then [22:28] �21��<�Lucy�>���21 satdav: no, it was a bit of a joint project [22:28] �18�<��29Lucy�>�� choffman and samsidler were working on it at the same time that mconnor was planning web based support in browser [22:28] �31�<�satdav�>���30 oh so thats a long time now [22:28] �18�<��29Lucy�>�� jtbatson was the original manager and he brought on me, cilias and jason barnabe [22:28] �18�<��29Lucy�>�� to run each of the areas [22:28] �18�<��29Lucy�>�� then djst was hired to be team lead [22:29] �31�<�satdav�>���30 is that all for livechat [22:29] �18�<��29Lucy�>�� more detail can wait for later don't want to hold up the meeting! [22:29] �18�<��29Lucy�>�� no, for SUMO [22:29] �31�<�satdav�>���30 OK its fine [22:29] �18�<��29Lucy�>�� cilias ran the kb, jason barnabe ran forums [22:29] �18�<��29Lucy�>�� I guess it started in 2007 [22:29] �31�<�satdav�>���30 whoa [22:29] �18�<��29Lucy�>�� yes that would be right, summer 2007 is when we were brought on [22:30] �31�<�satdav�>���30 thats very long [22:30] �31�<�satdav�>���30 good on you mind you for keeping up all of the sumo work [22:30] �18�<��29Lucy�>�� david came in in I think august or september, and jtbatson left in sept or oct [22:30] �31�<�satdav�>���30 OK [22:31] �18�<��20rosana_�>�� but I think that the live chat is actually missed by a lot [22:31] �31�<�satdav�>���30 it is [22:31] �18�<��20rosana_�>�� Topal is aware of this [22:31] �18�<��20rosana_�>�� and I think he will work on making the forums more like the chat [22:31] �31�<�satdav�>���30 rosana_, would be good if we just done msn support or that [22:31] �18�<��29Lucy�>�� rosana_: there has always been a rich history between sumo and live chat [22:31] �18�<��29Lucy�>�� i can tell you later in email or what you prefer [22:31] �31�<�satdav�>���30 OK [22:32] �31�<�satdav�>���30 lucy if you post on the thread in sumo [22:32] �31�<�satdav�>���30 that would be easier [22:33] �18�<��20rosana_�>�� I understand that it has a history [22:33] �21��<�Lucy�>���21 satdav: it gets into some internal politics that I'd happy to discuss in a conversation but don't think it would be appropriate for a forum thread [22:33] �18�<��20rosana_�>�� Lucy we should talk about this, I'd love to hear about your experiences [22:33] �18�<��29Lucy�>�� it would be too easy to misinterpret, especially since it was long ago [22:33] �31�<�satdav�>���30 OK [22:33] �18�<��20rosana_�>�� yes, but I think we can focus here on what we can do now [22:33] �31�<�satdav�>���30 lucy if you want to talk about it on the next meeting [22:34] �18�<��20rosana_�>�� to provide better support and to keep the good contributors engaged [22:34] �31�<�satdav�>���30 michelleluna, you still with us or madalina [22:34] �18�<��25madalina�>�� i'm listening :) [22:34] �18�<��29Lucy�>�� I just replied to the feedback thread with a link to an old thread [22:35] �18�<��29Lucy�>�� (hey look Im still here!) [22:35] �31�<�satdav�>���30 OK [22:35] �18�<��29Lucy�>�� (this is what I mean by putting more specific info out there, I wasn't going to stop by but the topics are engaging me!) [22:36] �18�<��29Lucy�>�� i think a lot of focus is put onto the dev side of things, but I think a lot more should depend on processes, how people work together [22:36] �18�<��20rosana_�>�� ok, let's try to find a better time and organize better the agenda of this meeting for the next time :) [22:36] �18�<��29Lucy�>�� not everyone has unlimited dev resources but they ahve still been successful [22:36] �31�<�satdav�>���30 true [22:36] �18�<��29Lucy�>�� IRC support worked out very well, though wouldn't scale [22:37] �21��<�Lucy�>���21 Live chat recruited a lot of really great helpers, like Cww and zzxc, and you satdav [22:37] �18�<��20rosana_�>�� yes I know [22:37] �18�<��29Lucy�>�� I think the fact that people were interacting with eachother right away was a big deal [22:37] �18�<��20rosana_�>�� Lucy: true [22:37] �31�<�satdav�>���30 true lucy [22:38] �18�<��20rosana_�>�� as I understood Topal he's trying to build that into the forums [22:38] �18�<��20rosana_�>�� it'S just going to take time [22:38] �18�<��29Lucy�>�� of course, though there are 2 perspectives, how to build wha tyou need, and how to use what you have to do what you need [22:38] �18�<��29Lucy�>�� I think there's too much focus on the first one [22:38] �18�<��29Lucy�>�� well no, there isn't too much, because thats important [22:39] �18�<��29Lucy�>�� I think it's just at the cost of the second sometimes [22:39] �18�<��20rosana_�>�� I get you point Lucy [22:39] �18�<��20rosana_�>�� and how can we make the best of the actual situation? [22:39] �18�<��29Lucy�>�� right. I think if we have some better workflow processes in place we could simulate a lot of it in the meantime [22:40] �18�<��29Lucy�>�� like sending a private message to a new helper to welcome them, rather than just adding to a thread they already helped [22:40] �18�<��20rosana_�>�� exactly Lucy, in the long run that's the way to go [22:40] �18�<��29Lucy�>�� and that's a process issue, not a software issue [22:40] �18�<��29Lucy�>�� so stuff like that [22:41] �18�<��20rosana_�>�� I think we could talk on a separate meeting about that [22:41] �18�<��29Lucy�>�� sure [22:41] �18�<��20rosana_�>�� it's very important [22:42] �18�<��20rosana_�>�� I don't want to push, but I need to get going [22:42] �31�<�satdav�>���30 I have removed the mobile bit as that would be better at a dev meeting rather than here [22:42] �31�<�satdav�>���30 next up What would you like the community managers to help you with [22:42] �18�<��20rosana_�>�� yeay [22:42] �18�<��29Lucy�>�� rosana_: i agree, they're big topics [22:43] �18�<��29Lucy�>�� could even benefit from a work weekend with the main contributors [22:43] �18�<��20rosana_�>�� any special wishes from your side guys? [22:43] �18�<��20rosana_�>�� Lucy: good idea! let's think about it :) [22:44] �18�<��20rosana_�>�� Madalina and I are new here, but we're going to try to make your lifes easier [22:44] �18�<��25madalina�>�� yes guys, now it's time to ask [22:44] �31�<�satdav�>���30 you are doing good rosana_ considering your new [22:44] �18�<��20rosana_�>�� so if there'S anything you think we could help you with, we're there [22:44] �19*� �19�Sirius �(sirius@moz-664BADE7.jetstream.xtra.co.nz) has joined #sumomeet [22:45] �31�<�satdav�>���30 rosana_, and madalina did michelle tell you about the project i am involved in [22:45] �18�<��25madalina�>�� which one? [22:45] �22*� Sirius is now known as Bubo2 [22:45] �31�<�satdav�>���30 the accessibility team if not for me they would not be changing the colours of text [22:45] �31�<�satdav�>���30 on sumo [22:45] �31�<�satdav�>���30 I do the accessibility team [22:45] �21��<�rosana_�>���21 satdav: michelle told me [22:46] �31�<�satdav�>���30 maybe christine could speak to you guys about that at a dev meeting [22:47] �21��<�Bubo2�>���21 satdav: Colours of the text? [22:47] �31�<�satdav�>���30 https://bugzilla.mozilla.org/show_bug.cgi?id=719981 [22:47] �31�<�satdav�>���30 see that bug [22:48] �21��<�rosana_�>���21 so satdav: can madalina or me help you with anything? [22:48] �22*� You've invited�26 firebot� to�26 #sumomeet� (�26concrete.mozilla.org�) [22:48] �22*� satdav invited firebot into the channel. [22:49] �31�<�satdav�>���30 not at this time [22:49] �31�<�satdav�>���30 well was wondering if we can have a survey on the site to ask the people what they would like to see on the site [22:49] �31�<�satdav�>���30 for our point of view [22:49] �31�<�satdav�>���30 michelleluna, ^ [22:51] �18�<��28michelleluna�>�� hi [22:51] �31�<�satdav�>���30 hi michelleluna [22:52] �18�<��28michelleluna�>�� sorry, I'm answering a forum post that Alice needs help with, but this is a question that rosana and madalina can answer, I think (they will say so if I'm wrong [22:52] �31�<�satdav�>���30 probly [22:52] �21��<�rosana_�>���21 satdav I think we can work on that together [22:52] �31�<�satdav�>���30 yes [22:52] �31�<�satdav�>���30 that would be good [22:53] �21��<�feer56�>���21 satdav: Survey about what? [22:54] �18�<��20Bubo2�>�� Asking the users how we can best hel them? [22:54] �31�<�satdav�>���30 to see how they would like to see it improved [22:55] �18* �20Bubo2� is gonna guess a lot of requests for phone support [22:55] �21��<�rosana_�>���21 satdav: I think that there are some surveys already, can I check and get back to you about that? [22:55] �31�<�satdav�>���30 that would be fine [22:55] �18�<��25r1cky�>�� there is a plan for exist survey [22:56] �18�<��25r1cky�>�� should happen soon, just for this purpose [22:56] �31�<�satdav�>���30 cool [22:56] �18�<��25r1cky�>�� https://bugzilla.mozilla.org/show_bug.cgi?id=727096 [22:56] �31�<�satdav�>���30 thanks r1cky for the update [22:56] �31�<�satdav�>���30 on that [22:56] �31�<�satdav�>���30 about the survy [22:56] �18�<��25r1cky�>�� i meant exit survey not exist ;) [22:57] �31�<�satdav�>���30 its fine [22:58] �31�<�satdav�>���30 9 possible new time zone for meeting: options: http://www.timeanddate.com/worldclock/meetingtime.html?day=2&month=3&year=2012&p1=44&p2=179&p3=224&iv=0 [22:58] �31�<�satdav�>���30 thats next on the agenda [22:58] �31�<�satdav�>���30 what about 5pm gmt [22:58] �31�<�satdav�>���30 what will be 6pm at holland and that [22:59] �18�<��20Bubo2�>�� I,m moving next week, to UFC+9:30 [22:59] �18�<��20Bubo2�>�� Utc rather [22:59] �31�<�satdav�>���30 OK [22:59] �31�<�satdav�>���30 so what time will that be for you [22:59] �18�<��20Bubo2�>�� Not sure what my work schedule will be [23:00] �31�<�satdav�>���30 its to make it easier for our europe based contributors [23:00] �18�<��20rosana_�>�� ok, that would work for me :) [23:00] �18�<��20rosana_�>�� :) [23:00] �18�<��20Bubo2�>�� Fair enough [23:00] �18�<��20rosana_�>�� I'm sorry I have to leave now [23:01] �18�<��20Bubo2�>�� Though ATM this is the only meeting I can attend [23:01] �18�<��20rosana_�>�� but thanks for the good meeting [23:01] �18�<��20rosana_�>�� yes, bubo, that's like a bad time for you, right? [23:02] �18�<��20rosana_�>�� you'll figure it out [23:02] �18�<��20rosana_�>�� have a nice evening/morning/afternoon [23:02] �18�<��20rosana_�>�� see you soon [23:02] �18�<��20rosana_�>�� bye! [23:02] �18�<��20Bubo2�>�� 2:30 am:/ [23:02] �18�<��28michelleluna�>�� bye rosana_! [23:03] �18�<��20Bubo2�>�� 2am gmt come up all green [23:03] �31�<�satdav�>���30 OK [23:03] �18�<��20Bubo2�>�� Just using that timeanddate site and ad Darwin in [23:04] �31�<�satdav�>���30 cool [23:04] �18�<��20Bubo2�>�� Though that doesn't have any European cities set [23:04] �23*� �23rosana_ has quit (��23��Client exited��23) [23:04] �31�<�satdav�>���30 also guys we wont be doing a meeting next month due to the easter holidays and that [23:05] �18�<��28michelleluna�>�� ok, thanks for letting me know that and for leading this meeting, really helpful, I learned a lot! [23:06] �31�<�satdav�>���30 michelleluna, bug 732204 [23:06] �31�<�satdav�>���30 might be of intrest to you [23:06] �31�<�satdav�>���30 regarding the site [23:06] �18�<��20Bubo2�>�� Erik [23:07] �18�<��20Bubo2�>�� Er, ok, I added in some European cities, how does 3pm gmt sound [23:07] �21��<�Lucy�>���21 satdav: THANK YOU SO MUCH for getting the text color changed [23:08] �18�<��29Lucy�>�� though it looks like they're finally addressing a bunch of feedback [23:08] �18�<��20Bubo2�>�� That does leave me at 12:30am [23:08] �31�<�satdav�>���30 Lucy, do you not agree with me [23:08] �21��<�Lucy�>���21 satdav: i agreed with you when they presented the design [23:08] �31�<�satdav�>���30 OK sorry [23:08] �18�<��29Lucy�>�� but I got my hand smacked for being too critical [23:08] �31�<�satdav�>���30 put on the bug you agree or that [23:08] �18�<��29Lucy�>�� at least they made the text darker, but they wouldn't make it black [23:09] �31�<�satdav�>���30 its not black for some stuff [23:09] �18�<��29Lucy�>�� the design firm also refused to make us a sidebar search [23:09] �18�<��29Lucy�>�� so ithink the real a11y solution is to make sure SUMO plays nice with high contrast themes [23:09] �31�<�satdav�>���30 its mozilla is it not who does the site design [23:09] �18�<��25madalina�>�� guys i'm afraid I also have to go but thanks for the meeting, really interesting [23:09] �18�<��25madalina�>�� and let's keep in touch [23:09] �21��<�Lucy�>���21 satdav: no, it was the royal order [23:09] �31�<�satdav�>���30 madalina, I will pm you if have any questions [23:10] �18�<��29Lucy�>�� morgamic actually filed a couple bgus to get the design fixed [23:10] �18�<��29Lucy�>�� most of the articles were below the fold [23:10] �21��<�madalina�>���21 satdav: great! [23:10] �18�<��25madalina�>�� good night everybody [23:10] �18�<��29Lucy�>�� good night! [23:10] �31�<�satdav�>���30 good night [23:10] �18�<��29Lucy�>�� nice to (briefly) meet you! [23:10] �31�<�satdav�>���30 thats all any way for the agenda