Platform/Projects/BuddyUp

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Revision as of 16:38, 10 February 2015 by Rik (talk | contribs) (Link to Phase 2)
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Project Overview & Objectives

It’s a single support entry point for users and it integrates support offered on hardware, software or service issues. We aim to create and scale a community of helpers by starting with Mozilla paid staff, Mozilla and partners community of helpers, carriers paid support staff, any

FxOS user who might be interested to offer help. We envision partnerships with carriers that will enable them to lower their cost of support by providing credits & incentives to users who help other users. This will also allow us to create a large-scale peer-to-peer service that builds on Mozilla's community-driven support model


Project Information & Documentation

Project Project Name: BuddyUp
Release Date Phase 1 Feb, 2015, Phase 2 (on hold)
IRC channel #buddyup
Email
Team Members BuddyUp Team Members
Project docs
Bugzilla Bug 1087281 - [meta] BuddyUp
Product: User Stories User Stories: Phase 1 & 2
Roadmap/backlog Trello: Buddy Up Schedule Phase 1
Standups BuddyUp Standups
UX Wireframe
Content BuddyUp Content Audit
V3 Ideation Notes

Reference docs, links etc..

Firefox Accounts

Miscellanous

Phase 2

BuddyUp/Phase2 Phase 2 technical design