Pathways roadmap
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Pathways Roadmap 2014 | |
| Owner: Pathways Team | Updated: 2014-08-26 | |
| Vision: The Pathways working group seeks to remove the barriers to contribution so that participation, however it is defined, is beautifully simple. | ||
Roadmap!
Pathways Areas and Drivers: A 2014 Roadmap
Contribution is our #1 metric
Through defined and innovative pathways we can reach our goal of 1,000,000 Mozillians in ten years and 10x by the end of this year.
- Support each others' work: Subgroups work together to build together
- Share out resources and work in the open: Check in regularly and share out resources that may relate to another subgroup's work. Work in the open utilizing our shared communication tools. Follow the group decisions on how to share through defined communications pathways
- Treat each other (contributor and staff) with respect: The goal of pathways is to make every form of contribution meaningful. Practice what we preach. Be respectful of each others' time and be aware of varying levels of commitment.
- Commit where you can: We are all superstars. If you cannot commit the time to a task, please do not take it on. Bite off only what you can chew.
- Step up, step back: Step up to new challenges where you think you can be of assistance. Step back if you are doing or contributing too much. Follow consensus and facilitation best practices
Group Process
- There are four subgroups in the pathways working group
- Each subgroup has a driver
- Pathways will meet every other week
- Drivers will communicate throughout the two weeks and share out to the group at every meeting. Meetings will be used for collaborative sharing and input
- Each driver will set a series of goals from Q1-Q4 and accomplish them
- Drivers will delegate tasks to members of their subgroup
- Drivers could possibly change or rotate every quarter to involve main participants in every aspect of pathways
What constitutes a contribution pathway?
- Targeting interest: through get involved, a regional group, or a specific product
- Maintaining interest: through systems that funnel from participant to contributor
- Following through on interest: developing mentorship and new opportunities that challenge and motivate contributors and participants
Pathways Subgroups and Goals Q1-Q4
Systems/Tools
- Definition: Measurement and development of existing and potential systems for pathways.
Action Points:
- Audit of existing pathways and systems (https://cbt.etherpad.mozilla.org/what-makes-a-pathway )
- Develop framework for CRM tool (https://docs.google.com/document/d/1o403WvYzoNYZ0mM-ciOLo0XFYaWAIC-3YriMvQ_q9qY/edit)
- Define and utilize pathways communication channels
- Explore possibilities for Get Involved page with UX and WebDev
- Develop framework for conversion points
- Initial refresh of Get Involved page
- Research, development and implementation of second phase refresh of Get Involved
- Develop new contributor matching tool that matches new contributors to time-appropriate, relevant projects
- Maintain and regularly update pathways wiki
- Using best practice audit of stewards survey, create script or other mechanism that will sort and maintain new contributor emails (using CRM?)
- Implement and utilize CRM tool
- Reach out across organization to encourage use of CRM and other developed tools
- Research, development and implementation of third phase refresh of Get Involved, with CRM integration and more
- Audit, retool, and continue to build CRM tool
- Run metrics on contributor Get Involved page
- Audit new contributor matching tool
- Utilize best practices checklist for systems
Driver: Larissa
Passengers of note: Kadir
Best Practices
- Definition: Define best practices for finding and developing pathways that ties together the work of the other working groups. Serve as point people for other sub-groups across pathways.
Action Points:
- Develop definition of minimum contribution
- Explore mentorship possibilities and develop best practices for mentorship models with mentorship groups
- Continue work on "What Makes a Pathway?" https://cbt.etherpad.mozilla.org/what-makes-a-pathway
- Define conversion points across the organization
- Review results of stewards survey
- Refine and roll out mentorship program for new contributors with mentorship subgroup
- Encourage local communities to create one resource (video, blog post, website, event) to support people looking for regional pathways.
- Develop and ship one new pathway
- Analyze new "Get Involved Page" survey with research team
- Develop and maintain cross-organizational Pathways Checklist or other tool that defines:
- Minimum contribution
- Conversion points
- Mentorship definition
- Brown bag talk on best practices for new contributors
- Community check in on goal shipment across the CBT
- Cross team analysis of new pathways
- Air Mozilla videos on pathways and best practices across the organization
- Solicit one resource from every team
- Implement findings from "Get Involved Page" survey to seamlessly integrate with defined metrics
- Implement new pathways developed from best practice finder
- Cross-team analysis of effectiveness of new pathway, conversion point, and best practice model
Driver: Madalina
Passengers of note: Kadir, Jennie, Larissa
Mentorship
- Definition: Define and develop mentorship models.
Action Points:
- Capture current mentoring strategies across the project
- Pull out best practices
- Plan mentorship model drawing from strategies across the organization
- Develop resources
- Manage and drive test mentoring group
- Roll out mentoring project for new and continuing contributors
- Match mentors to contributors
- Mentorship events across the Mozilla-verse, both virtual and in real life
- Watch mentorship grow across the organization
- Provide incentives mentorship drivers (staff and contributor) who regularly check on mentorship progress. "Train the trainer"
Driver: Jennie
Passengers of note: Larissa
Motivation/Recognition
- Definition: Recognize new and existing volunteers for their contributions in order to deepen relationships across the organization.
Action Points:
- Use tools created by best practices to create pathways badging system
- Design other forms at different conversion points to develop recognition system
- Define recognition at every stage of the contributor lifecycle
- Create a process for defining contribution from ready to contribute to super star
- Automate these processes as much as possible while still keeping human element of recognition
- Ship new contribution mechanisms utilizing Mozilla unified badging and other forms of recognition
- Continue developing innovative recognition pathways through shared conversion points as the organization changes and develops.
Driver: Michelle? (Or the Regognition working group may reboot and take this)
Next steps on this document
2014-Q3
| ID | Severity | Summary | Whiteboard | Priority | Status |
|---|---|---|---|---|---|
| 1057122 | normal | Choose your own adventure manual for guides | P1 | NEW | |
| 1058880 | normal | Define Community Contribution Stages | P1 | NEW |
2 Total; 2 Open (100%); 0 Resolved (0%); 0 Verified (0%);
2014-Q4
| ID | Severity | Summary | Whiteboard | Priority | Status |
|---|---|---|---|---|---|
| 1058890 | normal | Pathways into Community Building | -- | RESOLVED | |
| 1058892 | normal | Example Pathways and Template that is Beautiful | -- | RESOLVED |
2 Total; 0 Open (0%); 2 Resolved (100%); 0 Verified (0%);