Support/Editor:PRD

Firefox Support Knowledge Base Editor Requirements Document

Overview

Intuitive and simplified Knowledge Base article editor.

Permissions

• When creating a new article, all options are available.
• After an article has been created, only an admin can change the language.
• When editing an article only locale leaders and admins can change an article category. (Staging area, Knowledge Bae, Live Chat, etc.)

Fields that require entered data

• Lanugage
• Summarize your edit and cite a reference