Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 11
A reluctant participant is rather confused about where Ubiquity is and what it does. While she gives half-hearted attempts she leans heavily on the Facilitator for help. This can be a good thing, as it shows how many users actually behave.
The facilitator led the tester. The facilitator felt he was imposing on the tester and "couldn't take the pain" of watching the same mistakes he had seen in previous sessions.
Video
<video type="viddler" id="837b5e1a" width="437" height="315" desc="1x Video Full screen hack" frame="true" position="center"/> <video type="viddler" id="8a013d38" width="640" height="442" desc="2x Video Full screen hack" frame="true" position="center"/>
Dicovery
- Gives up (0:58)
- Gives up (2:07)
- Facilitator Demonstrates (2:30)
- Invokes Ubiquity (2:43)
- Tries mousing auto-suggest (3:27)
- URL instead of email command (4:24)
- Skips hotkey info (1:43)
- Skips email info (7:08)
- Skips email info (7:31)
- Tries just typing (7:41)
- Tries URL bar as Ubiquity (9:06)
Qualitative Summary
Tester is was unable to find ubiquity on her own and lacks correct understanding of what ubiquity is. Facilitator leads user in answer about why she thought she needed to return to wiki to use Ubiquity.
Learnability
- Landing page intimidates (0:28)
- Video won't load (1:17)
- Skips hotkey info (1:43)
- Skips email info (7:08)
- Skips email info (7:31)
- Confused by Jargon: Wiki (8:10)
- Tries URL bar as Ubiquity (9:06)
- email- (4:21)
- URL instead of email command (4:24)
- Facilitator leads to help (4:55)
Qualitative Summary
Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing. The facilitator directed her through the wiki to the correct section and she still skipped the necessary information.
Mental Model
- New-tab confusion (4:07)
Qualitative Summary
Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing. The facilitator directed her through the wiki to the correct section and she still skipped the necessary information.
Commands
- email- 3:25
- wiki+ 3:34
- email- 4:21
- maps+ 10:45
- weather+ 9:52
Qualitative Summary
Email command seems to not match mental model of sending email. This tester wanted to just type in their Comcast email address URL instead of a command.
Feedback
- Likes: speed (10:04)