Support/Weekly Meetings/Agenda 2009-08-24

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• Attn: bug 505356 "Open all external links in KB articles in new window/tab" -Milos
• Bookmarks reorganization - going to start filing bugs this week for new task-specific articles. -Bo
• Thanks to Bo, all top 5+ crash articles are in the KB. One new one this week.
• This week we'll focus on getting the Bookmarks and Cookies articles split.
• KB CSAT took a dive in March, but I don't know the cause.
• PRD draft for KB article requests, tracking, and discussion. (Discussion thread)
• Looking for feedback from localizers: Simplifying how to translate articles.
• Probable change in screencast/screenshot policy. Have a look. Give your feedback. [1]
• Sumodev stuff for anyone who wants to test on support-stage:
  • Email notification when an edit is made/approved/rejected (with comments). bug 446082
  • Reviewers now set "Mark other translations as out of date" instead of editors. bug 469188

Forum

• Writing guidelines for forum moderators

Live Chat

• Top tags from last week
• Web client demo - currently in testing
  • Goal is to have Milestone 1 complete this week
• Canned responses have been updated with new common issues and troubleshooting steps

Roundtable

• SFD will be a KB writing sprint on 9/3
• Laura wants to know if we should link to SUMO articles on the Plugin Checkup page.