Support/ForumRedesignPRD
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DRAFT
The content of this page is a work in progress intended for review.
Please help improve the draft!
Ask questions or make suggestions in the discussion
or add your suggestions directly to this page.
User experience
- Ability to respond to e-mail
- Rich-text formatted emails
- Ability to vote "Me too"
- Ability to vote "this solved my problem" (not just the OP)
- "This didn't help? perhaps one of these related threads may match your problem better"
- Feedback vs Support questions?
- Should we still lock solved threads? Plus: prevents people from overwhelming threads (they can me too but not post comments) Minus: it upsets users
- Tracking with cookies or something so that we can ID the OP.
Metrics
- OS + version of Firefox
- tags to group threads
- computer experience level?
- ranked forum threads based on "me too" and "this solved my problem" votes
Contributor experience
- Ability to flag threads for other contributors
- Ability to see "hot" issues (as measured by "me too" votes)
- More exposure for the fact that you can help answer as well as ask questions
Neil Lee's ideas: Support:UX_Ideas_2009
Cheng Wang's ideas for threadview:
