Thunderbird/StatusMeetings/2009-12-22
Jump to navigation
Jump to search
Support
Abbreviated report since I am sick, full report on December 29, 2009
- Thunderbird 3.0 Top Support Issues
- Kaspersky DLL and KPT issue causes blank windows after upgrade from TB 2 to 3 - still awaiting exact Kaspersky executable version and exact Kaspersky DB version in order to notify users on GS
- Add-Ons: Where is Lightning? - beta is out, congrats to Lightning team
- Compact Header
- Untick use name and password
- 4GB Gmail issue - Bienvenu working on fix for Thunderbird 3.1
- duplicate folders after TB2 to TB3 upgrade
- opening IMAP text attachments is broken
- sometimes have to delete SMTP password after upgrading from TB 2.0 to 3.0 in order to send email
- Smart Folders UI is not intuitive
- SUMO for MoMo aka SuMoMo
- theming almost done, last 10%, in this case the SUMO search, is the hardest, pushing for before Christmas
- since SuMoMo uses SSL, waiting for GS to give us GS widget code that works with SSL, expecting a fix before Christmas (not rocket science since since all the GS widgets except the Satisfaction Search widget that we are using allow SSL)
- JenZed is going to help with SuMoMo content, thanks Jen!
- Key Support stats from the following graphic:
- asked SUMO folks for help
- as well blog post asking for help
- approximately 100/ day (707/7 new topics still 3.5x higher than week of Dec 1, # of visitors 15X higher than Dec 1: 29000 compared to 2000, down from 35000 last week)
- total new topics:707 total replies from employees and contributors: 297 up from 126 last week (Ruby Code)
- date:20091215 #new support topics:119 resolved 21
- date:20091216 #new support topics:117 resolved 18
- date:20091217 #new support topics:107 resolved 23
- date:20091218 #new support topics:83 resolved 28
- date:20091219 #new support topics:57 resolved 10
- date:20091220 #new support topics:66 resolved 17
- date:20091221 #new support topics:75 resolved 29
