Hmm. Isn't it interesting that they are all computer-literate? :-)
That is to say, Bugzilla should probably prioritise usability over learnability. A kiosk app has to be very learnable because people usually only ever use it once. Bugzilla, on the other hand, is usually used regularly by any particular user.
Gerv 10:47, 23 June 2006 (PDT)
Bug Reporters
I think occasional bug reporters are actually quite important. They're an extremely common user.
Optimizing Bugzilla for users who don't fully understand the software process would still allow users who *do* understand the software process to use Bugzilla.
Also, managers are *not* usually computer-literate. And they are frequently using Bugzilla, and also making the decision for whether or not their company should use Bugzilla.