Support/Goals/2011Q1/KBUpdates

Update Desktop & Mobile Articles for Fx4

Timeline: Complete by 2011-01-31

  • Keeping track of updates in this document Top desktop articles done and passed on to localizers 2011-02-03.
  • The rest of the articles will updated and given to localizers in batches as over the rest of the quarter.
  • There are are a number of changes happening to Firefox 4 after Jan 31.
    • A version of the status bar is coming.
    • The panorama button has been removed by default and ways to discover it are being added.
    • Session restore is changing.
    • The traditional menus are still being finalized.
  • Some current Mobile docs can be combined & rewritten

Screencasts

Timeline: Complete by 2011-03-15

These will be used in Engagement's Firefox tour page

  • [DONE] Private Browsing - turning Private Browsing on and off with an example of why you'd use it.
  • [DONE] Location bar autocomplete - This article needs to be updated. Video should be an overview of what can be done with the Awesome Bar. Should include Switch to Tab for Fx 4 users.
  • Browsing basics - the article should be rewritten and possibly renamed (maybe Getting started with Firefox). Video should be a overview of basic Firefox usage and it's special features (Awesome bar, Panorama, Sync, etc.). This video requires Beta 12. For Firefox 3.6 users we can use the the video that Howcast produced for us.
  • [DONE] What are App Tabs? - A companion video for this article going over what App Tabs are and how to use them.

We'll use these Engagement videos in SUMO articles

Timeline: Complete by 2011-03-15

Other new screencasts

Timeline: Complete by 2011-03-28

  • What is Panorama? - A companion video for this article going over what Panorama is and how to use it. This video requires Beta 12.
  • How do I add a device to Firefox Sync? - Video explaining how to use the new easy set up feature. Should show finding the set up code on an Android device, iPhone and another installation of Firefox.
  • How to set the home page - setting a single page and multiple pages as your home page.

Timeline: These videos will be created as time permits

Firefox Sync Start Page

Timeline: Complete by 2011-03-28

  • [DONE] Mockup contents
  • [DONE] File bug to create special page (Bug 637334)
  • Add content and create templates
  • Work with Kadir to get them localized

Firefox Home Start Page

Timeline: Complete by 2011-03-28

  • [DONE] Mockup contents
  • [DONE] File bug to create special page (Bug 607988)
  • Add content and create templates
  • Work with Kadir to get them localized

Re-write Top Troubleshooting Articles

Timeline: Complete by 2011-03-28

  • Firefox crashes
  • Managing profiles
  • Error loading web sites
  • [DONE] Basic Troubleshooting
  • Troubleshooting extensions and themes

Add Mobile Troubleshooting Articles

Timeline: Complete by 2011-03-25

  • No Flash support
  • Switkey crash

KB Typography Improvements

[DROPPED] Timeline: Complete by 2011-03-25 *Mockup changes on my server *File bug with proposed css and html changes