Advocacy

User Advocacy Mission

The User Advocacy Team represents the best interests of our users. It is the ultimate goal of User Advocacy to ensure that we as an organization do not fail our users. As a team, User Advocacy will become the conduit for the true voice of the user to ensure that they are heard at all levels of the organization. User Advocacy distills information gained through user feedback. User Advocacy will translate, articulate, and quantify these insights and disseminate them appropriately throughout the organization.

While User Advocacy is a stakeholder and ultimately influences all aspects of the Product Roadmap, User Advocacy owns the recoverability vertical. Through this vehicle we ensure that our users are always able to return to a fully functional and familiar product no matter what issues they may encounter in their journey.

User Advocacy distills information gained through feedback from our users. User Advocacy strives to turn New into Known. Other groups such as User Support and our Product partners are able to take action based on these insights.

Responsibilities

* UA works proactively to ensure that our users have amazing products that work by monitoring pre-release versions of the project
* UA works reactively to identify issues quickly and to prevent us from failing our users
* UA looks at the larger product picture to identify key areas of improvement

Contact Information

Desktop Lead/Manager - Matt Grimes
Email: mgrimes@mozilla.com
IRC: Matt_G

FF OS Lead and Special Projects - Cheng Wang
Email: cww@mozilla.com
IRC: Cww

Mobile Lead - Tyler Downer
Email: tdowner@mozilla.com
IRC: Tyler