User:Lco/Task-Continuity

What is Task Continuity?

Task Continuity is the umbrella term the Firefox UX team came up with to try and understand related user behaviors we've seen in last year's user research (Pancake, Save for Later, Hydra, etc.), and trends we've observed around multi-device and Web use. The UX team is currently working on identifying new feature opportunities for Firefox that support Task Continuity user needs.

Note: We'd like to find a better name for this project. If you have any ideas, you can add them to this wiki.

Task Continuity Themes

The Task Continuity Themes were created based on our user research, observations of industry trends, and conversations percolating around Mozilla. It's intended to be a framework for organizing all our ideas about Task Continuity.

Permanent links (You can find the latest version of these links in this folder)

• Full Document - explains the themes in detail
• Summary - condensed version of the themes
• 1-Pager - an even shorter, printable idea sketch about the themes
• Sample Concepts - some concrete example of how the themes can help us define features

Related Research

Please talk to the User Research team for more information and their reports.

• Save for Later
  • Research project by intern Brian Groudan about how and why people save things on the Web
  • Intro post: Saving for Later
• How Users Bookmark in Firefox
  • a quantitative heatmap study done by Ilana Segal on how people use various bookmarking UI in Firefox
• Pancake
  • A study by Diane Loviglio about how people search, discover, and share content online
  • Intro post: What Makes People Share Information?
• Hydra
  • A study by Lindsay Kenzig and Mary Trombley about how people perceive their online identities
  • Intro post: Where Do Online and Offline Life Intersect?
  • Related post: Exploring the Emotions of Security, Privacy, and Identity

Other References

• Task Continuity Notes - rough notes and links from the early days of the project
• Concept Week - includes very early brainstorming about Saving for Later

Identifying the Opportunity Space (Save for Later)

Once we had the themes, we started to discuss which opportunity space we wanted to focus on initially. PMs, Engineers, BD, & Marketing was involved in some of these sessions with the UX team. After a few different opportunity mapping and brainstorming sessions, the UX team decided to focus on "Saving for Later" as the main opportunity space to continue exploring.