QA/Talkback
What is Talkback?
Talkback is the crash reporting tool that's built-in to many Mozilla projects on the 1.8 branch. This includes Firefox 2.0.0.x, Thunderbird 2.0.0.x, and Camino 1.5.x. "Talkback" includes the Quality Feedback Agent, an application shipped within the aforementioned products, as well as the server-side Talkback reporting tool.
Talkback FAQ
The Talkback FAQ is a grouping of frequently asked questions about talkback. A few of the questions were asked on the a blog post: Calling All Crashers (January 24, 2006).
Bug Days
Periodically, during our weekly Bug Days, we'll focus on crash bugs. These bugs are often reported to Bugzilla without much information beyond "I crash". The following documents are meant to help with dealing with bugs which crash.
- Reproducing crash bugs with the help of Talkback reports
- Topcrash Analysis
- Developing Crash Testcases
Crash Analysis
More info about how to use the reports and tools to identify and research crash data will be added here as I continue to work with the community.
- How to look up your own crash incidents.
- In order to submit crash incidents, you must first have Talkback installed with your Mozilla product. That is done one of two ways (I recommend #1):
- (1) Manually by running a custom install and checking the Quality Feedback Agent component.
- (2) Automatically with a standard install, which will install Talkback everytime on Linux and Mac, and 20% of the time on Windows.
- Each crash submitted will have a unique Talkback Incident ID, and all of these are logged by the Talkback Client. You can see a list of your crashes by running talkback.exe in the following locations:
- Windows - C:\Program Files\Mozilla Firefox\extensions\talkback@mozilla.org\components
- Linux - /firefox/extensions/talkback@mozilla.org/components/talkback/
- Mac -
- From the Talkback Client window, you can grab any Incident ID (I know copy/paste works on Windows) and look it up with Talkback FastFind.
- In order to submit crash incidents, you must first have Talkback installed with your Mozilla product. That is done one of two ways (I recommend #1):
- Intro to Topcrash Analysis
- Basics about where to go to look at reports, what's available, and how to log a topcrash bug.
- I will be improving on this document as I go more into detail about the various reports and different ways to analyze Talkback crash data.
Talkback Archive
Talkback Infrastructure
- Details about how the system works, what exactly makes up the client, and other crash data collection/processing info can go here.