Maintained by Samuel Sidler
What is Talkback?
Talkback is the crash reporting tool that's built-in to many Mozilla projects on the 1.8 branch. This includes Firefox 2.0.0.x, Thunderbird 2.0.0.x, and Camino 1.5.x. "Talkback" includes the Quality Feedback Agent, an application shipped within the aforementioned products, as well as the server-side Talkback reporting tool.
Related Pages on this Wiki
For more information about the following pages, please read their descriptions below.
- Bug Days
- QA/Talkback/Working With Crash Bugs
- QA/Talkback/Reproducing Crash Bugs
- QA/Talkback/Topcrash Analysis
- QA/Talkback/Developing Crash Testcases
- QA/Talkback/Build IDs
- Datafile Log (a list of new datafiles we've added)
Periodically, during our weekly Bug Days, we'll focus on crash bugs. These bugs are often reported to Bugzilla without much information beyond "I crash". The following documents are meant to help with dealing with bugs which crash.
- Working With Crash Bugs
- Reproducing crash bugs with the help of Talkback reports
- Topcrash Analysis
- Developing Crash Testcases
There are two kinds of crash analysis that we do on a regular basis: topcrash analysis and analysis of individual reports.
Our Topcrash Analysis page gives basics on where to go to look at reports, what's available, and how to log a topcrash bug. Additionally, we create various metrics based on our analysis of topcrashers and publish them here. The Metrics page has more information.
The Working With Crash Bugs page discusses how to approach crash bug and gather useful information from them. It goes into detail on appropriate methods for extracting crash logs as well as determining what might be causing the crash.
Getting an Incident Id
How to find your incident id:
- Find out where Talkback is installed.
Firefox C:\Program Files\Mozilla Firefox\extensions\email@example.com\components\talkback.exe Thunderbird C:\Program Files\Mozilla Thunderbird\extensions\firstname.lastname@example.org\components\talkback.exe Mozilla Suite C:\Program Files\mozilla.org\Mozilla\components\talkback.exe
Firefox /Applications/Firefox.app/Contents/MacOSemail@example.com/components/talkback/Talkback.app Thunderbird /Applications/Thunderbird.app/Contents/MacOSfirstname.lastname@example.org/components/talkback/Talkback.app Mozilla Suite /Applications/Mozilla.app/Contents/MacOS/components/Talkback.app
Firefox /email@example.com/components/talkback/talkback Thunderbird /firstname.lastname@example.org/components/talkback/talkback SeaMonkey (1.5a or earlier) /usr/local/seamonkey/components/talkback/talkback
We hope to detail information about the Talkback infrastructure here.
These pages are still useful, but we're hoping to either update them or, at the least, base Breakpad documents on them.