Support/Weekly Meetings/Agenda 2008-02-18

Sumo

Weekly metrics [1]
0.5 milestone status (localization) [2]
0.6 milestone status (in-product help) [3]
all www.mozilla.org/support/firefox/ redirects were done on Thursday. Next step: find other links to on www.mozilla.org that point to support pages, and switch them. [4]

Knowledge Base

Status? (contributors, traffic, software, etc.)
2 new article requests [5][6], 2.5 new articles [7][8][9](third one isn't really a new article, but an old support bug, that was moved to sumo)

Forums

Traffic up another 30%, now double what it was a two weeks ago.
- Combination of 2.0.0.12 update and increased traffic site-wide.
Contributors still doing same excellent job - very few questions go unanswered
With increased traffic, really seeing the need for more forum features to be able to follow up better (question answered status, indication if you've posted in a thread)
- Many features depend on getting bug 409315 done. Looking for feedback on that.

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