Support/0.7 design

< Support
Revision as of 02:16, 11 March 2008 by Np (talk | contribs)

Thread answered status

Allow us to measure the effectiveness of forum support and to more easily find users who still need help. [1]

Required functionality

  • The original poster of a thread (if registered) will see a link next to each post that isn't theirs: "This post answered my question.".
  • Upon clicking this link, they will be brought to a confirmation screen.
    • Letting us know what helped you lets us improve ourselves. If you still need help, press Cancel. (this text sucks, but it's the general idea)
    • Choosing cancel brings them back to the forum thread, with no changes made.
    • Submitting marks the thread as answered.
    • Submitting with comments creates a new post and marks the thread as answered.
  • When a thread is answered, it gets a special icon in the thread listing.
  • Contributors will be able to filter threads - all threads, unanswered threads, answered threads.
  • We should be able to report stats on the number and percentage of answered and unanswered threads for a given time period.

What this isn't

  • The thread is not locked as the result of marking it as answered.
  • There is no requirement for anyone to unmark a thread as answered.

Extra credit

  • The user of the post that answered the question gets a rating (can use tiki's rating feature).

Registration from new post screen

Get more users registered so that they can find their questions more easily (by searching or by e-mail notification). [2] Mock up in bug.

Indicator for threads you've posted in

This would make it easier to follow up on suggestions given (for contributors) or to find questions asked (for end users). [3]

Required functionality

  • Highlight rows in the thread listing for threads that the current user has posted in. (Registered users only).

What this isn't

  • No indication within a thread
  • No indication for other people's posts