Thunderbird/StatusMeetings/2011-03-29/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 454/641 = 71% (last week:67%)
2. Top 5 active (getactive.rb)
   • 23,http://getsatisfaction.com/mozilla_messaging/topics/new_osx_10_6_7_and_tb_3_1_9_and_firefox_3_6_15_not_working
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/get_rid_of_stupid_arrows_in_email_listings
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/junk_the_junk
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/creating_filter_hangs_tb
3. contributors - 147 matt_678579 of Australia (v);  ; 7 rtanglao ; 17 elcameleon1 (v); 63, Wayne Mery of USA (v);16 rsx11m of USA (v); 132 chris ramsden aka xenos (v); 39 davro (v); 8 tanstaafl of usa(v); 12 dedalus (v) (gethappykludged.rb)
4. new contributors: none this week! - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 75/11, Tue 66/12, Wed 86/13, Thu 95/11, Fri 83/10, Sat 58/4, Sun 49/11 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic