Thunderbird/StatusMeetings/2011-03-22/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 413/614 = 67% (last week:69%)
2. Top 5 active (getactive.rb)
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/self_destruct
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_freezes_for_10_seconds_every_30_seconds_or_so
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/give_me_a_send_icon_please
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/massive_trash_folder_that_cant_be_deleted_whats_this_about
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/not_receiving_bccs_to_self
3. contributors - 59 matt_678579 of Australia (v);  ; 8 rtanglao ; 6 elcameleon1 (v); 48, Wayne Mery of USA (v);18 rsx11m of USA (v); 55 chris ramsden aka xenos (v); 10 davro (v); 15 abrath66 (v); 12 bluebearcomic (v) (gethappykludged.rb)
4. new contributors: bluebearcomic, welcome! ! - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 80/4, Tue 89/8, Wed 98/6, Thu 87/7, Fri 81/6, Sat 63/7, Sun 49/8 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic