Thunderbird/StatusMeetings/2011-05-10/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 244/323 = 75% (1 week ago:68%) (not sure why it's up!)
2. Top 5 active (getactive.rb)
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/email_connection_refused
   • 7,http://getsatisfaction.com/mozilla_messaging/topics/why_cant_i_type_into_the_body_of_my_email
   • 6,http://getsatisfaction.com/mozilla_messaging/topics/no_outbox_in_thunderbird
   • 5,http://getsatisfaction.com/mozilla_messaging/topics/attachments-t9j1g
   • 5,http://getsatisfaction.com/mozilla_messaging/topics/not_able_to_write_in_message_body_of_thunderbird
3. contributors - 49 matt_678579 of Australia (v); 24 Wayne Mery of USA (v);14 rsx11m of USA (v); 32 chris ramsden aka xenos (v); 4 rtanglao (gethappykludged.rb)
4. new contributors: none - always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 50/4, Tue 40/5, Wed 48/7, Thu 44/4, Fri 41/5, Sat 29/2, Sun 21/9 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic