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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 419/622 = 67% (1 week ago:73%) (not sure why it's up and down!)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 21 matt_678579 of Australia (v); 79 Wayne Mery of USA (v);16 rsx11m of USA (v); 122 chris ramsden aka xenos (v); 22 elcameleon1 (v); 20 rtanglao ; 52 chrisrichard (v) (gethappykludged-m.rb)
  4. new contributors: none this week, always looking for new contributors, questions or problems? email roland AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 109/12, Tue 122/3, Wed 100/12, Thu 115/6, Fri 119/2, Sat 75/4, Sun 68/4(getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

13-19June2011-Community stats for Mozilla Messaging.png