Thunderbird/StatusMeetings/2011-07-05/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 715/6958 = 72% (1 week ago:75%) (not sure why it's up and down!)
2. Top 5 active (getactive-m.rb)
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/fix_the_signature_separator_problem_please
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_empty_and_dead
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/help_with_an_error_occurred_with_the_pop3_mail_server_mail_server_xx_xx_xx_xx_responded
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/send_e_mail_to_a_group
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/spell_check-e3z7g
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 88 matt_678579 of Australia (v); 31 Wayne Mery of USA (v);39 rsx11m of USA (v); 86 chris ramsden aka xenos (v); 11 elcameleon1 (v); 22 rtanglao ; 6 tanstaafl (v); 13 christ1 9v) (gethappykludged-m.rb)
4. new contributors: "christ1" welcome! always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 113/5, Tue 145/4, Wed 152/4, Thu 122/12, Fri 125/9, Sat 79/8, Sun 77/5(getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic