Thunderbird/StatusMeetings/2011-09-20/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 615/827 = 74% (2 weeks ago:76%) (not sure why it's up and down!)
2. Top 5 active (getactive-m.rb)
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/improvements_for_thunderbird_conversations
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/where_is_my_read_email
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/adress_book_sidebar
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/suddenly_cannot_access_thunderbird
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/personas-1n575k
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 191 matt_678579 of Australia (v); 72 Wayne Mery of USA (v);125 christ1 of USA (v); 76 bernd_s (v);51 robertjwaller (v); 26 elcameleon1 (v);30 oeekker (v); 18 jonathan_protzenko (v); 53 finitarry (v); 17 rsx11m (v) ; 30 tmayer (v) (gethappykludged-m.rb)
4. new contributors: tmayer and bernd_d who both appear to be German speaking (wilkommen/welcome!)!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 290/10, Tue 288/10, Wed 263/9, Thu 284/12, Fri 255/9, Sat 198/17, Sun 159/10 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic